Are you sure the two are related? It would seem odd to be so.
But, let's start with the exact version of the product you're using
Oops, sorry. It's running Endpoint Encryption 5.2.
humm. I can't see how the two are related, unless Windows did something odd when you added the memory - did it ever boot up?
regardless, your only hope is to call your IT department and get them to help you, it's not something you can fix without them.
Yep working with IT now, they just take so long I was hoping this was something I could fix myself. Thanks, and I'll let you know what it turned out to be the problem if I ever figure it out.