0 Replies Latest reply on Feb 13, 2012 11:24 AM by amstraduser

    New Agent Handler not communicating

      Hi, I have an ePO 4.5.5 installation and I have just installed a new agent handler. I am now finding that existing systems are not communication with the ePO server. When I examine the server.log file on the agent handler and see loads of the following errors:


      Recieved [PropsVersion] from (<name of client>): {<agent key>}

      ERROR: Failed to find server key matching agent (<name of client>) key hash:

      Failed to process agent request, trigger agent exponential retry


      If I disable the agent handler the clients resume cimmunication with the epo server.


      Is there something that should be done to the agent handler to get it to work ?