2 Replies Latest reply on Apr 3, 2012 5:04 AM by SamSwift

    Possible False Positive - Artemis!413A67FAA226 (Trojan)

      File being detected is MixedInKey.exe version 3.0.1. This is a legitimate program I use for processing music files. I have sent a sample of this to McAfee several times over the past 12 months but have not been able to get a successful resolution from McAfee customer support. Please could somebody help to get this file white-listed? It is a program I need to use but currently I am having to run it on a standalone notebook without Anti-Virus installed which is tedious.

       

      When I send the file sample to virus_research@avertlabs.com, here is the result I get back:

       

      McAfee Labs - Beaverton                                                              

      Current Scan Engine Version:5400.1158                                                

      Current DAT Version:6614.0000                                                        

      Thank you for your submission.                                                       

       

      Analysis ID: 6909103

       

      File Name           Findings                      Detection                   Type         Extra

      --------------------|------------------------------|---------------------------- |------------|-----

      mixedinkey_3.0.1.exe|no malware                    |                            |            |no  

       

      no malware [mixedinkey_3.0.1.exe]                                                               

       

         McAfee Labs hasfound no indications of malicious code. Upon examining the file we    

      observed no malicious behavior.                                                      

       

      Note –                                                                                

       

      Due to the prevalence of network gateway AV products, itis important that all        

      submissions be zipped and the zip file password-protected(password - infected). Some 

      products will reject an email that contains a virus thatis not sent in this way. In  

      addition, often we receive a file that appears not tohave been infected, to find     

      later that the file was infected when it left the sender,and was cleaned somewhere   

      along the line.                                                                      

       

      Regards,                                                                              

       

       

       

      McAfee Labs