5 Replies Latest reply on Apr 4, 2012 1:35 AM by prb1948

    Subscription problem

      I have a McAfee subscription purchased with my new Dell PC. The subscription expires in October 2014. I have purchased a second licence so I can use the same subscription on my old PC. The old PC had a separate McAfee subscription which has now expired.

       

      I can install the new subscription on the old PC without any problems and the programme works all right for about a week (updates are installed and it shows the correct expiry date of 2014), but then it seems to lose the new subscription and tells me that my subscription (the old one) has expired and my computer is no longer protected. If I reinstall the new subscription it works all right again for about a week but then the same thing happens (the problem starts while attempting to install new updates).

       

      Does anyone know what I should do to avoid having to keep reinstalling the programme?