1 Reply Latest reply on Mar 9, 2009 11:14 AM by srinath

    Can't open the specified registry key

      We are using EPO 3.6.1 and Virusscan 8.5i. We are able to get our desktop and laptop computers to automatically install the EPO client, however the Virusscan software seems to have a problem getting installed automatically. Below is a partial printout of Agentlog.txt file. It looks like there is a problem with a registry key or rights. However, if I manually install the Virusscan software (from CD) it then works fine and stays up-to-date fine.


      Updater 2/10/2009 12:16:26 PM Info Verifying AUEngineContentDetection.McS.
      Updater 2/10/2009 12:16:25 PM Info Downloading VSE850Det.mcs.
      Updater 2/10/2009 12:16:25 PM Info Verifying VSE850Det.mcs.
      Updater 2/10/2009 12:16:25 PM Info Can't open the specified registry key. Not enough rights or key does not exist.

      Does anyone have an idea what might be the problem?

      Thanks,
      Tom