4 Replies Latest reply on Feb 12, 2012 1:24 PM by flogger

    Blue Screen of Death when performing a full scan with build 15.0.294 on windows 7.

      Now, if the bugcheck information is like  0x0000007a (0xfffff6fb800083f8, 0xffffffffc0000185, 0x0000000056040880, 0xfffff7000107fff8) you should do a complete harddisk check of the drive you were running the scan on.  Look for bad clusters.  My experience is that support will only perform a simple check of the disk, check your current network drivers and re-install the app and tell you to call back if the problem exists.  OVER AND OVER AND OVER.