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18346 Views 5 Replies Latest reply: Feb 9, 2009 5:49 AM by challiwag RSS
Newcomer 1 posts since
Feb 5, 2009
Currently Being Moderated

Feb 5, 2009 3:07 PM

Virusscan Enterprise 8.5.0i fails to update

Forgive me if this information/question has been posted elsewhere. I tried searching the forums for something similar to my problem, but wasn't able to find anything. Also, if this is posted in the wrong forum, by all means move it out, and accept apologies.

On to my problem:
We have about 300 computers, most of which are downloading updates regularly(Daily, 5pm) and not having problems updating/reporting into the ePO. I do have about 15 or so computers which dont update proper info into the ePO, but also wont update there definitions/engines at all.

I dont care as much about the reporting in as I do about the computers not updating. I've tried running the updates at different times of the day, multiple times back to back, etc. No errors are associated with the failed updates except for the Virus Scan console showing "The Update Failed".

Heres the log file for 2 of the computers:


Computer 1
Starting task: AutoUpdate
Starting update session.
Checking update packages from repository ePO_TXSATNET-UPDATE.
Initializing update...
Verifying catalog.z.
Extracting catalog.z.
Loading update configuration from: Catalog.xml
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Verifying V2engdet.mcs.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting Engine update.
Verifying NavDet.McS.
Verifying RSS100Det.McS.
Verifying PatchDet.McS.
Searching available updates for System Compliance Profiler.Product(s) running the latest System Compliance Profiler.
Verifying VSE850Det.McS.
Searching available updates for McAfee VirusScan Enterprise 8.5.0.
Verifying DATDet.mcs.
Searching available updates for DATs.
Product(s) running the latest ExtraDAT.
Verifying AUEngineContentDetection.McS.
Verifying PatchTmpDet.McS.
Searching available updates for System Compliance Profiler Templates.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting System Compliance Profiler Templates update.
Downloading System Compliance Profiler Templates.
Downloading Ptchscan.scp.zip.
Copying PtchScan.scp.
Verifying PatchTmpDet.McS.Searching available updates for System Compliance Profiler Templates.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting System Compliance Profiler Templates update.
Downloading System Compliance Profiler Templates.
Downloading Ptchscan.scp.zip.
Copying PtchScan.scp.
Verifying Mase_Det.Mcs.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Verifying V2datdet.mcs.
Downloading PkgCatalog.z.Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting DAT update.
Downloading DAT.
Downloading gdeltaavv.ini.Downloading avvdat-5516.zip.
Backing up file(s) Engine DAT
Pre-notifying for EngineDAT update.
Copying Engine.
The deployment task will be re-tried in 5 minutes because update is in progress.
Update failed to version Engine: 5300.2777 DAT: 5516.0000.
Update Finished
Closing the update session.


Computer 2
Starting task: AutoUpdate
Starting update session.
Checking update packages from repository ePO_TXSATNET-UPDATE.
Initializing update...
Verifying catalog.z.
Extracting catalog.z.
Loading update configuration from: Catalog.xml
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Verifying V2engdet.mcs.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting Engine update.
Verifying NavDet.McS.
Verifying RSS100Det.McS.
Verifying PatchDet.McS.
Searching available updates for System Compliance Profiler.
Product(s) running the latest System Compliance Profiler.
Verifying VSE850Det.McS.
Searching available updates for McAfee VirusScan Enterprise 8.5.0.
Verifying DATDet.mcs.
Searching available updates for DATs.
Product(s) running the latest ExtraDAT.
Verifying AUEngineContentDetection.McS.
Verifying PatchTmpDet.McS.
Searching available updates for System Compliance Profiler Templates.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting System Compliance Profiler Templates update.
Downloading System Compliance Profiler Templates.
Downloading Ptchscan.scp.zip.
Copying PtchScan.scp.
Verifying PatchTmpDet.McS.
Searching available updates for System Compliance Profiler Templates.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting System Compliance Profiler Templates update.
Downloading System Compliance Profiler Templates.
Downloading Ptchscan.scp.zip.
Copying PtchScan.scp.
Verifying Mase_Det.Mcs.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Verifying V2datdet.mcs.
Downloading PkgCatalog.z.
Verifying PkgCatalog.z.
Extracting PkgCatalog.z.
Loading update configuration from: PkgCatalog.xml
Starting DAT update.
Downloading DAT.
Downloading gdeltaavv.ini.
Downloading avvdat-5516.zip.
The deployment task will be re-tried in 5 minutes because update is in progress.
Update failed to version %NewEngineVersion%.
Update failed to version 5516.0000.
Update Finished
Closing the update session.



Any help is greatly appreciated!
  • Newcomer 2 posts since
    Feb 5, 2009
    Currently Being Moderated
    1. Feb 5, 2009 6:29 PM (in response to jbone)
    The same problem appeared today
    My case is less dramatic - I have only 3 machines to take care of. But on 2 of them McAfee VirusScan Enterprise 8.7i refused to update - exactly to the same DAT -

    Starting task: AutoUpdate
    Checking update packages from repository UMCP Repository.
    Initializing update...
    Verifying catalog.z.
    Extracting catalog.z.
    Loading update configuration from: catalog.xml
    These updates will be applied if they are in the repository: Engine, DAT, VSCANCEU1000, EXTRADAT1000, BOCVSE__1000, VIRUSCAN.
    Downloading PkgCatalog.z.
    Verifying PkgCatalog.z.
    Extracting PkgCatalog.z.
    Loading update configuration from: PkgCatalog.xml
    Verifying V2engdet.mcs.
    Product(s) running the latest Engine.
    Downloading PkgCatalog.z.
    Verifying PkgCatalog.z.
    Extracting PkgCatalog.z.
    Loading update configuration from: PkgCatalog.xml
    Verifying V2datdet.mcs.
    Downloading PkgCatalog.z.
    Verifying PkgCatalog.z.
    Extracting PkgCatalog.z.
    Loading update configuration from: PkgCatalog.xml
    Starting DAT update.
    Downloading DAT.
    Downloading gdeltaavv.ini.
    Update failed to version 5516.0000.
    Updates were not applied because packages were not in the repository: VSCANCEU1000, EXTRADAT1000, BOCVSE__1000, VIRUSCAN.
    Update Finished

    I remember that before, when I used 8.5i, it updated through one more rep - NAIHttp. Now it checks only one.
    I tried to fix the installation - waste of time, even after complete reinstallation nothing changed.
    Strange thing - 2 machines that can't update are firewalled, but can't update even with firewall turned off. The one that can update does not use additional firewall apart from native WinXP :confused:
    P.S. I checked one of the machines with a couple of antiviruses with fresh bases apart from complete scan with McAfee - it is clean.
  • Laszlo G Veteran 1,213 posts since
    May 23, 2007
    Currently Being Moderated
    2. Feb 6, 2009 4:32 AM (in response to Schlecht)
    RE: The same problem appeared today
    After installing VSE 8.7i for the first time did you install patch 1 for McAfee Agent (ma400p1win.zip)?
    If not that could be the problem because the one delivered with VSE fails a lot of times.

    You can also try first to update with a superdat and see if next time autoupdate still fails
  • Newcomer 2 posts since
    Feb 5, 2009
    Currently Being Moderated
    3. Feb 6, 2009 8:36 AM (in response to Laszlo G)
    RE: The same problem appeared today

    Thank you for attention:)
    No, I did not. Sorry, I can't find this patch... Could you give me the link?
    This morning the update seems to be OK, but only through the other rep, that I did not see in logs yesterday.
    Looks like something happened to the reps I use.
    P.S. I have Agent 4.0.0.1180 installed with VSE 8.7i
  • challiwag Apprentice 151 posts since
    Feb 21, 2008
    Currently Being Moderated
    4. Feb 9, 2009 5:49 AM (in response to Schlecht)
    RE: The same problem appeared today
    The patch is available in the mcafee download site were you enter your grant number,and is under McAfee Agent 4. Wont be able to give you a direct link as you will need to enter your grant number, but the download site is : https://secure.nai.com/apps/downloads/my_products/login.asp
  • Newcomer 2 posts since
    Apr 22, 2009
    Currently Being Moderated
    5. Apr 22, 2009 1:57 PM (in response to jbone)
    Auto update for McAfee VirusScan Enterprise 8.5.0 failed
    Anyone else having this problem. I have never had a problem with auto update and update every wednesday but today it failed to update. Here is the log from 2 different attempts:
    Attempt 1
    4/22/2009 4:33:42 PM DCU-C191345BD83\USER Starting task: AutoUpdate
    4/22/2009 4:33:43 PM DCU-C191345BD83\USER Starting update session.
    4/22/2009 4:33:43 PM DCU-C191345BD83\USER Checking update packages from repository NAIHttp.
    4/22/2009 4:33:45 PM DCU-C191345BD83\USER Initializing update...
    4/22/2009 4:33:45 PM DCU-C191345BD83\USER Downloading catalog.z.
    4/22/2009 4:33:45 PM DCU-C191345BD83\USER Verifying catalog.z.
    4/22/2009 4:33:46 PM DCU-C191345BD83\USER Extracting catalog.z.
    4/22/2009 4:33:46 PM DCU-C191345BD83\USER Loading update configuration from: Catalog.xml
    4/22/2009 4:33:47 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 4:33:47 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 4:33:47 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 4:33:47 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 4:33:48 PM DCU-C191345BD83\USER Verifying V2engdet.mcs.
    4/22/2009 4:33:48 PM DCU-C191345BD83\USER Downloading V2engdet.mcs.
    4/22/2009 4:33:48 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 4:33:49 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 4:33:49 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 4:33:49 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 4:33:50 PM DCU-C191345BD83\USER Starting Engine update.
    4/22/2009 4:33:50 PM DCU-C191345BD83\USER Downloading engmin.zip.
    4/22/2009 4:33:55 PM DCU-C191345BD83\USER Verifying VSE850Det.McS.
    4/22/2009 4:33:56 PM DCU-C191345BD83\USER Searching available updates for McAfee VirusScan Enterprise 8.5.0.
    4/22/2009 4:33:56 PM DCU-C191345BD83\USER Verifying VSE870Det.McS.
    4/22/2009 4:33:56 PM DCU-C191345BD83\USER Verifying EceptCntDet.mcs.
    4/22/2009 4:33:56 PM DCU-C191345BD83\USER Verifying AUEngineContentDetection.McS.
    4/22/2009 4:33:56 PM DCU-C191345BD83\USER Downloading AUEngineContentDetection.McS.
    4/22/2009 4:33:57 PM DCU-C191345BD83\USER Verifying MPEMSBCKDet.McS.
    4/22/2009 4:33:57 PM DCU-C191345BD83\USER Verifying MPEPRDCKDet.McS.
    4/22/2009 4:33:57 PM DCU-C191345BD83\USER Verifying MPESVRUPDet.McS.
    4/22/2009 4:33:57 PM DCU-C191345BD83\USER Verifying MPEVIRCKDet.McS.
    4/22/2009 4:33:57 PM DCU-C191345BD83\USER Verifying PatchTmpDet.McS.
    4/22/2009 4:33:57 PM DCU-C191345BD83\USER Verifying PatchTmpDet.McS.
    4/22/2009 4:33:57 PM DCU-C191345BD83\USER Verifying Mase_Det.mcs.
    4/22/2009 4:33:58 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 4:33:58 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 4:33:58 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 4:33:58 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 4:33:59 PM DCU-C191345BD83\USER Verifying V2datdet.mcs.
    4/22/2009 4:33:59 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 4:33:59 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 4:33:59 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 4:33:59 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 4:34:01 PM DCU-C191345BD83\USER Starting DAT update.
    4/22/2009 4:34:01 PM DCU-C191345BD83\USER Downloading DAT.
    4/22/2009 4:34:01 PM DCU-C191345BD83\USER Downloading gdeltaavv.ini.
    4/22/2009 4:34:03 PM DCU-C191345BD83\USER File gdeltaavv.ini is corrupt. Downloading complete file again.
    4/22/2009 4:34:03 PM DCU-C191345BD83\USER Error occurred while verifying gdeltaavv.ini.
    4/22/2009 4:34:03 PM DCU-C191345BD83\USER Update failed to version %NewEngineVersion%.
    4/22/2009 4:34:11 PM DCU-C191345BD83\USER Update failed to version 5592.0000.
    4/22/2009 4:34:13 PM DCU-C191345BD83\USER Verifying PUPDet.mcs.
    4/22/2009 4:34:17 PM DCU-C191345BD83\USER Verifying SK_det.mcs.
    4/22/2009 4:34:17 PM DCU-C191345BD83\USER Downloading SK_det.mcs.
    4/22/2009 4:34:19 PM DCU-C191345BD83\USER File SK_det.mcs is corrupt. Downloading complete file again.
    4/22/2009 4:34:19 PM DCU-C191345BD83\USER Error occurred while verifying SK_det.mcs.
    4/22/2009 4:34:19 PM DCU-C191345BD83\USER Updates were not applied because the update process encountered an unknown error: SPAMSAFE1000.
    4/22/2009 4:34:24 PM DCU-C191345BD83\USER File SK_det.mcs is corrupt. Downloading complete file again.
    4/22/2009 4:34:25 PM DCU-C191345BD83\USER Update Finished
    4/22/2009 4:34:25 PM DCU-C191345BD83\USER Closing the update session.

    Most recent attempt

    4/22/2009 5:51:01 PM DCU-C191345BD83\USER Starting task: AutoUpdate
    4/22/2009 5:51:01 PM DCU-C191345BD83\USER Starting update session.
    4/22/2009 5:51:02 PM DCU-C191345BD83\USER Checking update packages from repository NAIHttp.
    4/22/2009 5:51:03 PM DCU-C191345BD83\USER Initializing update...
    4/22/2009 5:51:03 PM DCU-C191345BD83\USER Downloading catalog.z.
    4/22/2009 5:51:03 PM DCU-C191345BD83\USER Verifying catalog.z.
    4/22/2009 5:51:04 PM DCU-C191345BD83\USER Extracting catalog.z.
    4/22/2009 5:51:04 PM DCU-C191345BD83\USER Loading update configuration from: Catalog.xml
    4/22/2009 5:51:05 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 5:51:05 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 5:51:05 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 5:51:05 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 5:51:06 PM DCU-C191345BD83\USER Verifying V2engdet.mcs.
    4/22/2009 5:51:06 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 5:51:06 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 5:51:06 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 5:51:06 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 5:51:07 PM DCU-C191345BD83\USER Starting Engine update.
    4/22/2009 5:51:08 PM DCU-C191345BD83\USER Verifying VSE850Det.McS.
    4/22/2009 5:51:08 PM DCU-C191345BD83\USER Searching available updates for McAfee VirusScan Enterprise 8.5.0.
    4/22/2009 5:51:09 PM DCU-C191345BD83\USER Verifying VSE870Det.McS.
    4/22/2009 5:51:09 PM DCU-C191345BD83\USER Verifying EceptCntDet.mcs.
    4/22/2009 5:51:09 PM DCU-C191345BD83\USER Verifying AUEngineContentDetection.McS.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying MPEMSBCKDet.McS.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying MPEPRDCKDet.McS.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying MPESVRUPDet.McS.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying MPEVIRCKDet.McS.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying PatchTmpDet.McS.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying PatchTmpDet.McS.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying Mase_Det.mcs.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 5:51:10 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 5:51:11 PM DCU-C191345BD83\USER Verifying V2datdet.mcs.
    4/22/2009 5:51:12 PM DCU-C191345BD83\USER Downloading PkgCatalog.z.
    4/22/2009 5:51:12 PM DCU-C191345BD83\USER Verifying PkgCatalog.z.
    4/22/2009 5:51:12 PM DCU-C191345BD83\USER Extracting PkgCatalog.z.
    4/22/2009 5:51:12 PM DCU-C191345BD83\USER Loading update configuration from: PkgCatalog.xml
    4/22/2009 5:51:13 PM DCU-C191345BD83\USER Starting DAT update.
    4/22/2009 5:51:14 PM DCU-C191345BD83\USER Downloading DAT.
    4/22/2009 5:51:14 PM DCU-C191345BD83\USER Downloading gdeltaavv.ini.
    4/22/2009 5:51:14 PM DCU-C191345BD83\USER Downloading 55845585avv.gem.
    4/22/2009 5:51:15 PM DCU-C191345BD83\USER Downloading 55855586avv.gem.
    4/22/2009 5:51:15 PM DCU-C191345BD83\USER Downloading 55865587avv.gem.
    4/22/2009 5:51:15 PM DCU-C191345BD83\USER Downloading 55875588avv.gem.
    4/22/2009 5:51:15 PM DCU-C191345BD83\USER Downloading 55885589avv.gem.
    4/22/2009 5:51:16 PM DCU-C191345BD83\USER Downloading 55895590avv.gem.
    4/22/2009 5:51:16 PM DCU-C191345BD83\USER Downloading 55905591avv.gem.
    4/22/2009 5:51:16 PM DCU-C191345BD83\USER Downloading 55915592avv.gem.
    4/22/2009 5:52:31 PM DCU-C191345BD83\USER Backing up file(s) Engine DAT
    4/22/2009 5:52:34 PM DCU-C191345BD83\USER Pre-notifying for EngineDAT update.
    4/22/2009 5:52:34 PM DCU-C191345BD83\USER Copying Engine.
    4/22/2009 5:53:37 PM DCU-C191345BD83\USER Update failed to version Engine: 5301.4018 DAT: 5592.0000.
    4/22/2009 5:53:39 PM DCU-C191345BD83\USER Verifying PUPDet.mcs.
    4/22/2009 5:53:40 PM DCU-C191345BD83\USER Verifying SK_det.mcs.
    4/22/2009 5:53:44 PM DCU-C191345BD83\USER Update Finished
    4/22/2009 5:53:58 PM DCU-C191345BD83\USER Closing the update session.

    Any Ideas?

    charles

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