2 Replies Latest reply on Jan 31, 2012 12:06 PM by anjaliteddy

    Error in scan

      I am getting an error occured during scan,please go to home page and start scan again.i have bought the laptop recently which has mcafee installed for one year.I got the one month back.Till now i am not able to scan.I dont have my activation number.if i need to reinstall from where i have to get my product information

        • 1. Re: Error in scan
          JaiPrakash

           

          Hi there,

           

          Please run the McAfee Virtual technician and check if all components are installed fine ?  http://mvt.mcafee.com

          Additionally, let us know the below information :

          Operating system ?

          Browser version : Open Internet explorer – Click on Help – Click on About Internet Explorer

          Please let us know the error message that you receive during the scan

           

          Regards,

           

          • 2. Re: Error in scan

            Hi,

            I have run the Mcafee virtual technician and it is showing that viruscan15.0.288,security center 11.0.543,personal firewall 12.0.332,antispam 12.0.269 needs to be upgraded..These are the problems which MVT could not fix.

             

            my operating system is windows7

             

            interent-windows internet explorer 9

            version-9.0.8112.16421

             

             

            Error-An unexpected problem occurred during your scan.

            Please click ok to go back to the home page and then try running your scan again.

             

             

            How can i update the things which could not be fixed by MVT..Do i need to contact the dell people and ask them to reinstall Mcafee

            or is there any way i can solve this problem.

             

             

            Thanks in advance.