2 Replies Latest reply on Jan 30, 2012 12:29 AM by keiooz

    white rectangle

      Hi,

       

      How do i fix this issue: " iget a white blank rectangle when i click on  the mcafee icon in the task bar next to the clock or when I start the application from under start->programs". I have seen some solution posted to this question, but since I have not bben able to find my CD am not comfortable uninstalling Mcaffe. Can someone please help?

       

      thanks

      dinesh

        • 1. Re: white rectangle
          exbrit

          What operating system and service pack are you using and what version of Internet Explorer is installed, whether or not you use it?

           

          If your have a beta version of Internet explorer installed uninstall it immediately and install the latest version for your system, IE9 for Windows 7 or Vista and IE8 for XP.

           

          SecurityCenter is an actual IE page and depends on a working broswer set to its default settings.  However it is fine if you wish to use an other browser as your default.

           

          FYI: You can always download a fresh copy of the software from your online account.

           

          Just sign in:   https://home.mcafee.com/root/myaccount.aspx

           

           

           

          Message was edited by: Ex_Brit on 30/01/12 7:13:00 EST AM
          • 2. Re: white rectangle

            I also encountered the same problem. I actually follow the suggestion you have. I upgraded my IE browser to 9 and have set it as a default browser. Works brilliant. Thanks.