this is a sad situation. I have McAfee since 2006 with licenses installed in two PCs.
Recently a family PC was infected with webpage or trojan that hijaked his IE explorer webpage. According to my father in law this problem happened after Jan 1s. As they are old and do not have lot of understanding of PC I then I decided to take a look and give him one of my availables McAfee license. Therefore I helped him to remove his AVG from its PC and after this i have installed that license (McAfee Internet Security) .
After this issue by HUGE coincidence in one of my PCs at home I also faced a problem as looks like the PC was attemting to connect to internet and close the IE8.
I then decided to look for malware on it followinfg the instructions available at " REQUIRED READING HOME USER ASSISTANCE MALWARE TROUBLESHOOTING".
While I was in SAFE MODE on this home PC I ran the software GET SET AND SUBMITTED FILE to McAfee where there was a suspicious file under Documents and Settings\THEUSERNAME\CONFIG\TEMP\4D.tmp.
After I just started to run McAfee Scan function in Safe Mode on this home PC, I realized that McAfee Protection was turned off (RED STATUS HORIZONTAL STRIPE). Althought I choosed to turn it on again, the message YOUR COMPUTER IS IN RISK showed up on the screen and it change the color from Green to Red.
I then clicked over the "buton" to activate the SCAN, thus it then changed to GREEN but suddenly it changed back to RED status .
Meanwhile during the scan, I noticed that my Windows XP Professional PC With Service Pack 3 PC, during safe mode, tried to connected to some IPs .
I realized that in less than 5 minutes at least those 3 IP Address where blocked in this sequence 18.104.22.168 , 22.214.171.124 and 126.96.36.199 .
I tried to turn on again and was not successfull at all.
Few minutes later passed by during this scan with red status and suddenly , without myself clicking anyplace else on my PC controls , there was a message "Internet Explorer Warning " onn the middled of the Screen tat says:
"last navigating session was unexpected closed. Would you like to return to your last session or go to your home page?" Just bellow there were two butons to choose - Back to last session or Go to HomePage.
Although I did not take any action from the menu above, the Message Pop Up disapeared from the Screen while the choose any of these requests .
At this time my Scan was about to 19% complete and I am writing this e-mail from another PC I have at home that seens to not have a malware YET.
Few minutes later AGAIN suddenly , without myself clicking anyplace else on my PC controls , there was a message "Internet Explorer Warning " onn the middled of the Screen tat says: "last navigating session was unexpected closed. Would you like to return to your last session or go to your home page?" Just bellow there were two butons to choose - Back to last session or Go to HomePage.
Can anyone kindly guide me to explain what is the PROBLEM and HOW CAN I FIX IT.
Thanks in advance.
PS: My father in law PCs problem was not fixed. . Another time of this week I will try to help to fix my family member PC.