it's looking for the DEPT drivers - sbhpcm.dll in system32
You'll find the exact scope in the "Defaultproductdetections.xml" file in your EPO admin plugin. I have an old one here, not sure if it's changed so check.
<name>HP OEM client</name>
Thanks for the response. That file doesnt exist. Also, I cant find that Defaultproductdetections.xml file anywhere on my EPO Server.
the XML must be there, otherwise it would not work at all - I think it's in the EEAdmin zip.
Which version of EEAdmin do you have installed ?
Endpoint Encryption : Admin 22.214.171.12481691 admin - January 23, 2012 9:30:53 AM EST
As SafeBoot mentioned, the product detection scripts are present for hp protect tools..
So can you please check that the file 'sbhpcm.dll' doesn't exist on the machine in the windows system directory.
dir sbh*.dll / s
from command prompt this only returns sbhp.dll. This is the only disk on the machine.
Is it looking for registry entries ?
The only check is for the following file in the windows system directory.... IE. C:\Windows\System32\sbhpcm.dll
If this file is not present, can I suggest you raise a ticket, so that it can be investigated.
Also could you please clarify what version of HP Protect Tools you are running.
No, it's simply looking for that file.
make sure you're looking in the right place for it - if you have an x64 system, it won't be in system32 for example.
type "set" at a command prompt to see where your systemroot folder is.
Also remember windows will hide critical files from you in explorer, so you can't use that to find the file - you need to use cmd.
and, PLEASE don't delete the file! you will probably end up with a BSOD if you do as unless it's uninstalled properly. the registry will still have it listed as a critical driver.