4 Replies Latest reply: Jan 31, 2012 11:46 AM by JaiPrakash Branched to a new discussion. RSS

    WaveSecure has locked my device, asking for a pin.

    stuio

      Hi,

      Mcafee waveSecure has somehow locked my device.

      Wavesecure came pre-installed on my Sony Ericsson XperiaMini pro.

       

      I have tried to uninstall wavesecure but it always pops back up, now its locked my device.

      T-Mobile and Ericsson have both told me its McAfee thats at fault. I didnt and dont even want this crap on my phone!

      Now after 48 hours, im getting no response from McAfee support..

       

      When i boot my phone up, Wavesecure pops up telling its been locked at that i should contact the owner.

       

      I am the owner!

       

      I choose the option of “forgot pin” (as i have never created an account and have no unlock pin) and it says it will SMS the PIN code (to unlock) to a number I use all the time.

       

      I have tried this several times for the last 24 hours and still no SMS.

      The number Wavesecure shows is my wives number, BUT strangely starts with +44044 before the mobile number which I am unable to edit before Wave Secure flashes up again.

       

      How can i get this unlock code? and more importantly, uninstall this crap off of my phone..

       

      The Software takes over your phone, you cant even uninstall it..

      *TIP*,

      don't install it in the first place if you havent already got it pre-installed.

       

      Thanks