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McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
5582 Views 4 Replies Latest reply: Jan 31, 2012 11:46 AM by JaiPrakash RSS Branched to a new discussion.
stuio Newcomer 2 posts since
Jan 24, 2012
Currently Being Moderated

Jan 24, 2012 5:12 AM

WaveSecure has locked my device, asking for a pin.

Hi,

Mcafee waveSecure has somehow locked my device.

Wavesecure came pre-installed on my Sony Ericsson XperiaMini pro.

 

I have tried to uninstall wavesecure but it always pops back up, now its locked my device.

T-Mobile and Ericsson have both told me its McAfee thats at fault. I didnt and dont even want this crap on my phone!

Now after 48 hours, im getting no response from McAfee support..

 

When i boot my phone up, Wavesecure pops up telling its been locked at that i should contact the owner.

 

I am the owner!

 

I choose the option of “forgot pin” (as i have never created an account and have no unlock pin) and it says it will SMS the PIN code (to unlock) to a number I use all the time.

 

I have tried this several times for the last 24 hours and still no SMS.

The number Wavesecure shows is my wives number, BUT strangely starts with +44044 before the mobile number which I am unable to edit before Wave Secure flashes up again.

 

How can i get this unlock code? and more importantly, uninstall this crap off of my phone..

 

The Software takes over your phone, you cant even uninstall it..

*TIP*,

don't install it in the first place if you havent already got it pre-installed.

 

Thanks

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