5 Replies Latest reply on Feb 2, 2012 5:29 AM by Attila Polinger

    BackupExec media server crashing with VSE8.8 installed


      Hi all,



      Physical Windows Server 2008 R2 STD

      16Gb Ram

      VSE8.8 DAT 6592

      ePO Agent


      We are having a bit of a problem with our media server running Symantec BackupExec 2010 R3 SP1, with VSE8.8.


      I have setup a special policy for this machine according to McAfee KB68701 - https://kc.mcafee.com/corporate/index?page=content&id=KB68701 – meaning that all BackupExec services are excluded from scanning plus the whole Symantec directory.


      Analysing the crashdump file it points to mfehidk.sys driver (see screenshot below).

      Bug Check String: BAD_POOL_CALLER

      Bug Check Code: 0x000000c2


      Apparently this is addressed at KB73486 - https://kc.mcafee.com/corporate/index?page=content&id=KB73486&cat=CORP_VIRUSSCAN _ENTERPRISE&actp=LIST – not entirely convinced that Patch1 will solve the issue.


      Event Viewer shows an entry for:

      ID1 - Unexpected failure. Error code: 490@01010004

      Source: VDS Basic Provider


      I would appreciate if those successfully running BackupExec 2010 with VSE8.8 could comment and/or make suggestions.


      Thanks, rb51