5 Replies Latest reply on Jun 5, 2012 3:10 AM by mirrorless

    Help recover data from external disk drive encripted with McAfee Endpoint Encryption

      Hello guys,

       

      I have a serious problem here: for the second time in 3 months my external disk drive encripted with McAfee Endpoint Encryption became corrupt.

      The first time I had a backup, but now I don't and some very recent and important files that were stored in that drive are not accessible.

       

      When I connect the disk drive to my computer it requests the password, I provide it, and in the root everything seems to be ok. I have all the folders listed and with correct names. But when I enter those folders the files/folders inside all display with special characters and are impossible to open.

       

      I'm really desperate!! I would really appreciate if you could provide any help! The first time this happenend McAfee was unable to provide a solution so I'm very disapointed with this product.....

       

      Thanks in advance!

       

      Catia