How big is the file? How big zipped?
I assume you tried to submit it via
That said try getsusp set the preferences to show your email address and run it with the file on the disk.
getsusp when it finds it will send it to the mcafee labs if the size is not too excessive. It allows more file size than teh email option.
If still a problem post back and I will point a tech to the file
You may need to temporarily disable VirusScan in order to restore the file from quarantine in order to submit it using GetSusp.
Double-click the taskbar icon to open SecurityCenter
Click Virus and Spyware Protection
Click Real Time Protection
Click the Turn Off button and tell it for how long to stay that way.
Then click Navigation (top right)
Click Quarantined and Trusted Items (below) & restore the item.
I just uploaded the file using getsusp. I hope u all got it. I added my email to getsusp preferences too.
You should get an acknowledgement from Avert Labs eventually.
The detection has been suppressed in our database by zchen, this make take approximately 30 minutes to replicate globally across all servers. Please confirm that the issue is now solved.
Im really sorry to trouble you all again, but the file now is being detected as New Win32 virus and still getting deleted.