Ok I just rechecked the wife's PC she just booted it (cold) and no icon except it is still in the recycle bin. Yes Sc is 11.0.654
Fix has been running in the 2012 beta for 2 weeks and no failure will point a high level tech your way asap.
Go to about what is the language is it En-Au This was a full uninstall reinstall or update only?
Message was edited by: Peacekeeper on 11/01/12 7:39:09 PM
Please private message me the email address you use to Log into MyAccount. Also include the machine name if you know it. I will look it up on the backend.
Yes the language in 'About' shows en-au.
Yes, complete uninstall - reinstall.
According to what I read that was the only way to get the patched 11.0.654 security center in advance of the US roll out next week (17th)
The alternative was/is waiting 'til the 17th for the US roll-out when I would have been able to (allegedly)
just use the manual update rather than having to uninstall / re-install as is described in the same Doc
https://community.mcafee.com/docs/DOC-3361 pointing the user to the Aussie site to get the release in advance of the US roll out.
Private message Doug as mentioned above he will check your account.
It is the same with me, I have followed the old discussion thread on this problem (just never posted) until the stated v 11.0.654 install came out. Did a complete re-install from the site through MyAccount last night, and the icon reappeared today.
It seems to have stayed deleted immediately after re-install, but came back today(maybe it was after update again?)
I am from Australia so the AU version should be the correct fit for me, if that helps.
Is language En-au? this in "about"
Also what is the security centre version?
Security Center Version 11.0
The installer will place an icon on the desktop anyway when first installing but once deleted it shouldn't come back as you have the EN-AU version. Perhaps the server wasn't updated when you installed. Try uninstalling, run the MCPR cleanup tool listed under Useful Links at the top of the page and reboot and reinstall, making sure that the EN-AU download page is still the one you are using.
If in the uninstall you did previously you didn't run the tool remnants of the old software may have still been there which affected the behaviour or as I said maybe you tried it before the server was updated.
I just did this same thing this morning and the icon is well and truly history.
If anyone is willing to do a remote session with me that would be helpful. I will make it worth your while.
Please verify the following:
- Version 11.0.654 of Security Center.
- Can delete the icon and it comes back. You should be able to show me this happening.
- You can do a quick remote session today in one of these Pacific Time Zone timeframes (9:30am - 11am) or (2pm-5pm).
If you can do this send me a private message and I will call or email you with instructions to get started.