EPEPC has been corrupted [error 92h] error has occured on my company notebook Lenovo and unable to boot.
I wa unable to recover it from a full system back-up made by Acronis true image but I still could access and back up System file from operating partition (C) via media rescure disk like preboot recovery, mcendpoint encyption, safetyboot manager, etc but i don't know which one to be selected and may work.
Hope you could give me a sollution other than i have to send it to my IT service desk in U.K ?
Any help is welcome and appreciated
Sorry, it's not possible for you to repair this without the support of your IT team. Your best chance for recovery is not to tinker with the machine, but to call your helpdesk an get them to recover it properly, otherwise you'll probably loose all you data.
Thanks for your reply but i am wondering if there are any sollutions possible as i was able to access via hirent boot CD to the partition C (operating system) and partition D (recovery) but Partition E impossible (seem locked)
Do the old system files even included all MCafee folder, preboot, etc help?
If not i will send it to our IT service team.
They simply must not have encrypted those two drives. No, there's nothing you can do to repair this without the assistance of your IT team - only they have the right keys for your machine.
It is one drive which are divided into three partitions, It is a really serious problem, isn't it?
I intented to send it to U.K to get it fixed, anyhow it will take a couple of weeks for me to get it back.
Thanks for your replies.
actually no, it's not serious at all, it's a 30 second fix. But, it's something only your IT team can facilitate.
They could send you the stuff to fix it if that was their policy.
Thanks for your replies, i believe it would be a great tool like Mcafee Endpoint encryption, safetyboot installed in the company laptop but do they sometimes cause problem like this since it is my brand new laptop. any ideas to prevent it from happening, is it maybe due to any 3rd party software may conflict (i mean what i really need to stay away from it?)
Your reply will be of great help to me in future.
you must have done something to either repartition the drive, or defrag it with a third party tool - basically the error means some unmovable files got moved.
Thank you very much for your helpful replies, much appreciated.
I am of opinion that is is strictly to do something with repartition easy to cause problem with safeboot.
You also meant that defragment of drive may cause it trouble because i have a habit of doing it, cleaning all junk file, registry, etc once every two week.
Do you think this problem may be caused by installing a 3rd programs? if so do you have any advice for programs should not be installed on a encrypted laptop?
1. don't repartition your drives once EEPC is installed.
2. don't install anything not approved by your IT team
3. don't use third party defrag tools, use the one built into Windows.