5 Replies Latest reply on Jan 28, 2012 12:14 PM by thecreator

    Internet Security (v11.0.623), Windows 7 Home Premium SP1, 64 bit - blue screen (BSOD)



      I'd be extremely grateful if someone could assist with the below please.


      I started my laptop (no more than 4 months old) and it said that it was installing windows (automatically as part of the startup).  Once done, I noticed that my internet securtiy was not there - missing icon and then error messages. No idea why - no restores or any changes (other than automatic windows updates).

      I went through the McAfee process of re-installing and updates are current.

      Every couple of days I am now getting a blue screen.  Most recent output:


      Problem signature:

        Problem Event Name:                        BlueScreen

        OS Version:                                          6.1.7601.

        Locale ID:                                             2057


      Additional information about the problem:

        BCCode:                                               24

        BCP1:                                                    00000000001904FB

        BCP2:                                                    FFFFF880035936E8

        BCP3:                                                    FFFFF88003592F40

        BCP4:                                                    FFFFF8000326B882

        OS Version:                                          6_1_7601

        Service Pack:                                       1_0

        Product:                                               768_1


      I have done a disk check (check disk) and saw no problems.  The hard drive is not even 1/4 used.

      I did a full scan and nothing was found.

      I am sure all the drivers are all up to date.

      Nothing significant changed (i.e. nothing installed other than any automatic Windows updates) on my Toshiba laptop between a previous shutdown (done correctly) and the next startup.

      I have seen comments that McAfee has been causing blue screens.  If I could open the blue screen dump file I would!

      Any ideas please?


      Thanks very much,