4 Replies Latest reply on Jan 4, 2012 7:04 AM by eguhlin

    Wrong User Displayed During Encryption Recovery


      I have a few instances where users keep getting locked out of EEPC 6.1.2.  When the user attempts to perform a recovery, the wrong user name is displayed and they cannot get into the machine.  On top of that, if I go to Menu > Data Protection > Encryption Users, to search for the machine, it does not show up.  However, I can find the machine in the system tree if I perform a normal search.  Has anyone seen this or know what might be causing the issue?  Any insight is appreciated.