9 Replies Latest reply on Jan 6, 2012 10:50 AM by JoeBidgood

    Unmanaged Systems


      I have a question - why systems became unmanaged? I've notice a lot of systems that are unmanaged in my server, and I don't know what to do with them.


      Thank you!

        • 1. Re: Unmanaged Systems

          Machines will show unmanaged if either they don't have agent installed or agent is not communicating to the server.


          Message was edited by: hem on 2/1/12 4:54:14 PM IST
          • 2. Re: Unmanaged Systems

            If the agent is not installed or if the system does not reports to epo at all, the system will be classified as unmanaged by the epo.


            Need to install the agent on the system in order to make the system as managed.


            You may also check if you have any AD synchronisation enabled. AD sysnchronisation will just import the hostnames from AD & make them unmanaged!

            • 3. Re: Unmanaged Systems


              I have clients that didn't communicate for a couple of months but still are in a manage state. So how long it takes untill the system became unmanaged?


              And if you can, I have another question... how can it be that there are two clients with the same name and IP address and they are both managed?


              Thank you for your answers!


              Message was edited by: seauser on 1/2/12 6:02:39 AM CST
              • 4. Re: Unmanaged Systems

                If the machine communicates to server (even once) then the status will changed to Managed and will stay till you delete the machine and readd it.


                Regarding second questions, you need to customized the 'display columns' and see at which property both the machines differ. That will be the reason why there are two entires.

                • 5. Re: Unmanaged Systems

                  Thank you!

                  • 6. Re: Unmanaged Systems

                    How do i delete unmanaged machines from the server task coz when i delete the obsolete unmanaged machines manually  they tend to comeback again in the epo.


                    Here i would like to create an task  for  certain unmanaged machines so that  they are  permanently deleted form the epo


                    Thanks & Regards

                    Vijay Narayanaswamy

                    • 7. Re: Unmanaged Systems

                      If a machine is reappearing in the ePO tree in an unmanaged state, it means it's being manually added to the database - usually by something like an active directory sync task or something like that.

                      The only way to prevent it from reappearing is to exclude it from whichever task is importing the machine into the tree.


                      HTH -



                      • 8. Re: Unmanaged Systems

                        I have been having a similar issue too recently, the computers seems to stay in a managed state but the last communication field doesn't seem to update.

                        • 9. Re: Unmanaged Systems

                          This would imply the client can't talk to the ePO server...the first place to look is in the agent log on an affected client: are there any error messages indicating a communication problem?