1 disable netguard does that help ( It is a feature of firewall)
2. maybe your install was corrupted. try a uninstall then reinstall following this
reboot and run
Reinstall from your account.
I assume you do not have another Antivirus/antimalwre program installed ie paid versions as they clash with Mcafee when both installed.
Re email support you choose email and fill out form Submit then emails them and they reply in a day to the email you submitted.
Something wonky happened with that week's update.
How does one email support? The Virtual Technician is acting as a gatekeeper... I downloaded it and it works, BUT to email support or use chat, I have to use it via my browser. The browser Virt Tech will not function in my browser.
Note any session ID for mVT runs you did
Seems US english option has no email option try Austraia English
Go to chat and email
Close popup re MVT
next ( closing all MVT popups on taskbar)
You should get an option to email or chat choose email
fill in form and submit it they will reply ensure session id for MVT included