3 Replies Latest reply on Dec 25, 2011 6:52 PM by Peter M

    Security center freezes when clicking any of the main options

      I have a brand new Dell Inspiron with Windows 7 Home Premium

      It came with McAfee installed and a one year subscription

      When I open the security center, on its home page, clicking any of the items (such as real time scan, sceduled scan etc) freezes the security center screen. I have to use the  Non of the items are clickable after this and I can't close the window either.

      When opening the security center, one can click other items like "help" or "read more" but the moment you click any of the main items on the list everything freezes.

      What to do.

      In my case I wanted to very temporarily disable realtime scan to install a program that needs this, but of course as a result of the above bug I can't use the security center for anything.

      Any help as how to fix this would be appreciated.

      Joey

        • 1. Re: Security center freezes when clicking any of the main options
          Peter M

          This is I hope Windows 7 SP1?   Also please specify what version of Internet Explorer is installed, whether or not you use it. 

           

          You could try to start System Restore to go back to before this happened.    That can be done in Safe Mode if necessary.  Tap F8 repeatedly while booting up to reach it.

           

          If successful don't forget to apply any updates to Windows that came in the meanwhile and to McAfee. (This all will work in that mode).

           

          If not possible try the following:

           

          Boot into 'Safe Mode with Networking' - it's number 2 on the menu you will see when tapping F8 repeatedly while booting up.

           

          Download, install update (important) and run a full scan using the FREE version of THIS tool.

           

          In regular mode open Control Panel.  Go to Programs > Uninstall a Program and uninstall McAfee.

           

          Then run the MCPR cleanup tool listed under Useful Links at the top of this page and reboot.

           

          Reinstall from you online account.

           

          To temporarily disable VirusScan doule-click the taskbar icon to open SecurityCenter

          Click Virus and Spyware Protection

          Click Real-Time Scanning

          Click Turn Off and tell it for how lon.

           

           

           

          Message was edited by: Ex_Brit on 25/12/11 6:54:02 EST AM
          • 2. Re: Security center freezes when clicking any of the main options

            Thanks.

            I have Windows 7 SP1 - 64 bit

            IE 9.0.8112.16421 (but use Chrome...)

            Chrome 16.0.912.63

            This is a brand new Dell Inspiron laptop (2 weeks old) that came with McAfee pre-installed. This was the first time I tried the Security Center so I don't know if it ever worked and I don't really have earlier restore points.

            So, I tried your second method and made the scan with Malwarebytes free. Nothing unusual was found.

             

            I retrieved my account details. I will continue with the MCPR and reinstall McAfee

            Appreciate your assistance.

            Yossi

            .

             

            Message was edited by: yosbeck on 12/25/11 2:03:54 PM CST

             

            Message was edited by: yosbeck on 12/25/11 2:06:06 PM CST

             

            Message was edited by: yosbeck on 12/25/11 2:28:16 PM CST
            • 3. Re: Security center freezes when clicking any of the main options
              Peter M

              OK, good luck, glad you found the account.