1 2 Previous Next 10 Replies Latest reply on Dec 1, 2008 1:44 PM by Grif

    Windows Security Alerts

      Hey guys! Whenever i turn on my Dell Inspiron 1420, running Windows Vista Home Premium I keep getting a pop-up in the system tray with an X on it. When i click on it it brings me to a window that reads "Windows Security Center" and under the "Malware Protection" it says "Out of Date" and says that :

      "McAfee Virus Scan Enterprise reports that it might be out of date. McAfee Virus scan Enterprise has not provided Security Center with a program to fix this issue."

      First of all i dont even have McAfee Virus Scan Enterprise, I have McAfee Security Center Version 8.1 Also underneath this message it says another message "Spyware and Other Malware Protection" and says "Windows Defender is Out of Date" And then when i click update now it says "There are no new definition to download for Windows Defender"

      PLease Help me!
        • 1. RE: Windows Security Alerts
          Peter M
          Did you ever download perhaps a trial or beta version of VirusScan Enterprise? (Commonly known as VSE 8.0i or 8.5i) if so special removal instructions will have to be found.

          Check that your system clock is correctly set, not only for time but for timezone also and that it keeps correct time through a power down and reboot.
          • 2. RE: Windows Security Alerts
            Okay i checked my Time zones and my clock they are all up to date and show the correct time. About the McAfee Virus Scan Enterprise, i did until it at first a long time ago my college had gave me a copy of it on a CD. But i thought i had uninstalled it. Could you please tell me the steps on how to get rid of this cause now i have a subscription based version of McAfee Security Center 8.1. Thanks
            • 3. RE: Windows Security Alerts
              Peter M
              OK, what I'm going to do is to move this thread to the Corporate section because the two types of protection have their own special moderators and each knows very little about the other product.

              Then I will ask one of the specialists to take a look.
              • 4. RE: Windows Security Alerts


                k thanks! I really need this fixed fast so try to please get them to look at it.
                • 5. RE: Windows Security Alerts
                  Peter M
                  I've flagged it, just waiting for someone to see it.
                  • 6. RE: Windows Security Alerts
                    Kickstar,

                    That "Windows Security Center" popup is frequently bogus.. I've seen it a number of times when there is a rogue antispyware program that has installed itself on the computer. So it appears like your computer is still infected. Your statement that you don't have VS Enterprise seems to infer the same thing.. So, please follow the steps below to scan for malware on the computer..

                    First, try the instructions below to download and run the Malwarebytes program which should delete the problem file, IF it's trojan:

                    use the free Malwarebytes instructions below:

                    Please download Malwarebytes' Anti-Malware from the link below:

                    http://www.majorgeeks.com/Malwarebyt...are_d5756.html

                    Double Click mbam-setup.exe to install the application. (If the file won't run correctly, try renaming it to something else, like "gogetup.exe", then double click it to install it. Some variants of malware will prevent the "mbam-setup.exe" file from running.)

                    * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
                    * If an update is found, it will download and install the latest version.
                    * Once the program has loaded, select "Perform Quick Scan", then click Scan.
                    * The scan may take some time to finish,so please be patient.
                    * When the scan is complete, click OK, then Show Results to view the results.
                    * Make sure that everything is checked, and click Remove Selected.
                    * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
                    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

                    Extra Note:
                    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
                    ___________

                    Once that's done, then download the free program from below and run another scan using SuperAntispyware.. Remember, both of these tools can find different things so be sure to use them both. In addition, because some of these types of malware need repeated scans, after running the first set of full scans, then restart the computer into Safe Mode and run another full scan with both tools.. It takes a while but is certainly worth it.:

                    SUPERAntispyware Removal Tool

                    Hope this helps and let us know how its goes.

                    Grif
                    • 7. RE: Windows Security Alerts


                      First of all this is not the same computer i had the Fake ALert on. This is my computer which is running Windows Vista home Premium. Also i have already ran both SuperAntiSpyware and Malware Bytes Anti-Malware and they both did not find anything. I think that it is still somwhere unstalled on my computer since i installed it in MAy of 2008 when i got the Laptop. How can i get rid of it. I know for sure this is not a fake alert/virus/trojan.
                      • 8. RE: Windows Security Alerts
                        Well, if you've updated and run BOTH antispyware tools YESTERDAY, then yes, I'll have to say there is no infection.. ON the other hand, if you ran both tools a week ago, I'll suggest updating and running them again.

                        Next, you state: "I think that it is still somwhere unstalled on my computer since i installed it in MAy of 2008 when i got the Laptop." My question... What is "it" that you say is installed and you want to get rid of?

                        If everything turns up clean using a current scan, then I'm not sure why you think the issue is McAfee related.. It seems more appropriate that Windows Security Center is causing a problem especially since you're also having a problem with Windows Defender. So first, try this test to run a manual update of Windows Defender. Click on the link below to access the Windows Defender update site. Then, looking on the right side of the screen, in the "Latest Definition Updates" section, click on the "32 bit" or "64 bit" link as is appropriate for your machine. Download the file to your machine, then double click on it to bring Windows Defender to the most current definitions file. After updating, do you still get an "out of date" error for Windows Defender.

                        http://www.microsoft.com/security/portal/

                        Another note.. Because Windows Security Center and the McAfee Security Center can conflict, have you tried simply turning OFF the Windows Security Center warnings? Open the Control Panel, double click on the "Security Center" icon, then click on the "Change the way security center alerts me" link. When that opens, UNCHECK all the boxes..

                        And unfortunately, despite Peter asking, you didn't tell us the specific version of McAfee Enterprise that you previously installed. Still, here are the manual uninstall instructions for both VS 8.0i and 8.5i:

                        Manual Uninstall of Virus Scan Enterprise 8.0i
                        https://kc.mcafee.com/corporate/index?page=content&id=KB58597

                        Manual Uninstall Of Virus Scan Enterprise 8.5i
                        https://kc.mcafee.com/corporate/index?page=content&id=KB50602


                        Hope this helps.

                        Grif
                        • 9. RE: Windows Security Alerts

                          well i kinda forgot what version it was because my college gave me a CD with a copy of McAfee Enterprise and i tried to install it but it wouldnt install completely so i just gave up and took the CD out. Also about the Scanning for SUPERANTISPYWARE and MALWAREBYTES i did it like 3 days ago and i did a quick scan. Also i wanted to ask you is it okay to run both of them at the same time?? And about the Windows Defender it was turned off thats why i got that alert, after i turned it on the message changed from "Out of Date" to "ON" and says "Both Windows Defender and SuperAntiSPyware report they are turned on and up to date."
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