2 Replies Latest reply on Dec 23, 2011 7:23 AM by mcote

    DLP manager 9.2 - rms heartbeat issue when I restarted the STINGRAY service

      Hi guys, I recently installed the DLP manager 9.2 on a physical IBM server to make few tests before put this beast in the production network. The installation is successfully complet and everything is working properly.

       

      So , I changed the network setting files and then just reboot as the normal procedure is required. At this state, my trouble is started.

       

      After the first reboot, I verified the STINGRAY service status and it's stopped. I tried to restart but I'm always stuck under the second rms service.

       

      The process stopped when the rms_heartbeat should be start.

       

      Then the following error message appeared:

       

      "Slave (sig_service) is not responding"

       

      I checked my /etc/fstab and /etc/mstab config to be sure my slave HD is mounted properly and everything look fine.

       

      So, I think that I have a issue with the RMS_HEARTBEAT starting process.

       

      Thanks for your help.

       

      Message was edited by: mcote on 22/12/11 8:12:04 CST AM

       

      Message was edited by: mcote on 22/12/11 8:12:42 CST AM