1 of 1 people found this helpful
It's quite expected, as you needed to remove the encryption engine prior to the reimage, or you need to do a trick to flush it from the machine. This is something your husband will have to go back to his company IT department to have done though, since they own the software on the machine (and quite probably, the machine itself).
The IT team will be able to remove EEPC if they choose to.
It is his computer as he is self employed. He contracts with a company and it IS their software. They updated their security and my husband didn't realize it would prevent him from doing his regular backups/imaging with Acronis. IT support can be slow, since he is "just" a contractor. He doesn't want to remove the program, just repair the issue. But thanks for your reply. He will contact their tech support.
np. If his IT team want to contact me directly, I'm happy to tell them what to do.