2 Replies Latest reply on Jan 2, 2012 8:04 AM by legnonefan

    Real Time Scanning uses up to 90% of processor time

      I have an Acer laptop running Vista Home Basic Operating system. When opening Firefox (v8.0) the machine freezes. When task manager opens it shows a program called 'McAfee On Access Scanner' using between 25 and 90% of the CPU time. The support 'chat' (484570-802733120) did not yield any explanation, acknowledgement or cure to the problem, perversly suggesting I chat on the faulty machine.. which was frozen. Is anyone else having this problem?

      Many thanks.

      LF

        • 1. Re: Real Time Scanning uses up to 90% of processor time
          Dinz

           

          Hi LF,

          Please let us know the below details on the affected system

           

          What is the operating system ?

          Service Pack :

          RAM size :

           

          Open Internet explorer – click on Tools – Click Windows Update and install any latest updates available

           

          Open McAfee Security Center – Click on About and let us know ;

          McAfee Virus Scan

          Version : -

          DAT :-

           

          Regards,

           

          • 2. Re: Real Time Scanning uses up to 90% of processor time

            Please find the information you requested below:

            Hi LF,

            Please let us know the below details on the affected system

             

            What is the operating system ? Please see original post.

            Service Pack : 2

            RAM size : 1GB

             

            Open Internet explorer – click on Tools – Click Windows Update and install any latest updates available  Windows Update up to date

             

            Open McAfee Security Center – Click on About and let us know ;

            The machine was unusable with McAfee installed. I have uninstalled McAfee, which restores satisfactory operation. So the information you request below is unavailable. I have also cancelled auto renewal until you can offer an explanation for why Mcafee 'hogs' processor time.

            McAfee Virus Scan

            Version : -

            DAT :-

             

            Regards,

            NjW.