I had to recently rebuild my database and received a new server key, which is working great when I install EEPC with a new install set. The problem I am running into is that all my devices that are currently encrypted with an old install set, pointing to an old server and authentication signature need to be updated. I followed directions by tech support and by article https://kc.mcafee.com/corporate/index?page=content&id=KB67716&actp=search&viewlo cale=en_US&searchid=1324484661123 on how to update the authentication signature in the SDMCFG.ini file to sync the old clients to new server database.
After the signature update, the machines will sync to the new server db with no issues. The issue begins after a reboot. Once my machine sync's and updates, I reboot and get to the pre-boot login. After logging into the preboot screen, the devices go to a black screen and mouse pointer is frozen. It will never boot into windows. I need help on how to resolve this issue. I don't want to use the old database, it is corrupted and doesn't work. Had to rebuild and start fresh to resolve other issues we were seeing, so please do not suggest this resolution.
From what I can find, this can be a BIOS issue or a video resolution issue. Updated both and tried different resolutions with no success. My only work around at the moment is to decrypt the machine and re-encrypt with the new install set. This takes on average 8 hours per machine, this is not feasible with the amount of machines that need to be transferred to the new database. Any help would be appreciated! My tech support contract ran out and i have to wait for the new budget to be approved to call tech support back, and there is no ETA on this.
Running EEPC/EEM 5.2.9. Do not want to upgrade since the new versions have not been tested in our environment yet, but on a test it doesn't appear that new versions fix this issue.
Mostly HP elitebook models and a few dell latitude models.