3 Replies Latest reply: Jan 9, 2012 8:02 PM by ijahnke RSS

    Evidence that EUQ Notifications are being generated and sent ?

    bwemailsupport1

      How can I know that the End User Quarantine notifications are being sent correctly?   I have two received word from two people, that they are not receiving notifications for the past several weeks.

       

      Is there a CLI command that can show me which notifications are being sent out?

       

       

       

       

      Not sure if this is related:  I looked through the  "eusrquarantine"  event log and saw this message:

        "QTN:12182011 17:10:14:Unable to create TS Repper object at  server  -  tunnel.message.trustedsource.org"

       

       

      I've contacted support but so far the only suggestion is that DNS resolution is the issue.  (No idea why that would be an issue at this point, when this was working in the past.)

       

       

      Thanks.