On your other thread you mentioned Windows 7...I trust it's SP1? How do you connect to the Internet? Where did you purchase the software from?
If from McAfee then refunds are easily obtained by simply phoning Customer Service linked under Useful Links at the top of this page.
The software may have problems installing if other security software is or was present or malware is present or if you use a proxy connection such as those found in Universities for example.
However, Technical Support is also free via phone or online chat - also linked under Useful Links & they will gladly help you.
I CAN'T USE ONLINE CHAT BECAUSE THE SOFTWARE WON'T DOWNLOAD FOR CHAT....NO SERVERS NO CHAT....NO PHONE HELP, NO EMAIL RESPONSE....IT'S A NIGHTMARE
now they offer me 48 dollar refund, i paid 62 dollars.....it's just a big company stomping on an individual......i'm a highly decorated vietnam vet....this is poor treatment and i will trash this company on all military blogs and at e-reviews and amazon.....so angry
hcr33333, obviously something is wrong with your connection or the way your computer is set up otherwise you would be able to connect & it would install with ease, try opening Internet Explorer - Tools/Internet Options > Advanced and clicking Reset/Apply and OK. McAfee uses IE at all times regardless of your default browser. After doing that open Tools/Manage Add-ons and re-enable any you need. Also run this tool: http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.e xe
However I posted the ways to contact Technical Support to help with that.
We have no access to your account from this board so there's nothing we can do here regarding refund disputes. You will have to phone Customer Service again and appeal the decision.
Also please stop posting all over the place as it is not helping you.
I'm trying to help but instead of answering my questions you just keep posting more complaints. Is this Windows 7 SP1? I ask because Windows 7 is only supported with that service pack installed.
You could also check your machine for malware as that can prevent access to security software and the associated websites. Try downloading, updating and running a full scan using the FREE version of THIS tool.
I realise that, at the moment, you must be pretty frustrated but try to be patient and please follow what I'm suggesting.
2 other thoughts
1. Are you connecting via a proxy server such as a university?
2.Click on "Start" and then click on "start search". Then type in "Drivers".
On the window that opens up try to open up the folder named "ETC". then look for the file "Hosts" and then right click on the file and open it with "NotePad".Check the bottom of the page just below from where it says 127.0.0.1 local host.If you have list of websites remove them all and ensure you have the details only up to 127.0.0.1 information about websites below this can be removed.
If there are any addresses containing mcafee this could be the reason.
I'm having the same problem. It says that I do not have an internet connection but I clearly do. This is the 2nd time this has happened- if I remember correctly, the problem was due to a bad or old host file issue last time .
I tried PeaceKeeper's suggestion but there were no websites listed below the 127.0.0.1 local host- thus, nothing to remove.
Any other suggestions?
I would try a reinstall after uninstalling via
reboot and run
Reinstall from your account. that said maybe better to contact support all support free now check for support contact in your country.
I was able to uninstall, get to my account page, click 'I Agree' on the license agreement page, click the 'download' button but get the message 'Internet Explorere cannot display the webpage'.
I guess I will try calling Support when I have a couple of free hours. Hopefully, they have record of what the problem was last time.
Maybe reset IE to defaults? Good luck with your call.