0 Replies Latest reply on Nov 19, 2008 11:39 AM by stonesurfer

    NT4 / Framework Package cannot install

      Cross-posted from "general" forum where I may have misplaced it. Anybody any ideas here?

      Hello, I have a NT4/SP6a server that refuses to install the ePO Common Framework.

      All other network/server functions are operating correctly, other applications install its just the ePO won't. I have used several different domain and local admin accounts to attempt install, none work. I have even tried a install by creating a command prompt running under system process. All Fail to install Common Framework.

      Ive reinstalled SP6a, IE6SP1 and still get a problem.

      Reckon its something to do with this offending line in the log below:
      20081114041544 E #473 Common Cle error 2: The system cannot find the file specified.

      I've also tried installing a standalone version of both Virusscan 7 and Virusscan 8 and both fail to install the Mcafee Common Framework service, although the other Mcafee Task and Mcafee Mcshield services are installed. Sadly I dont have the option of removing/rebuilding the server.

      Could anybody shed any light?

      Stonesurfer

      Log att:




      20081114041325 I #104 Stub Pkg
      20081114041325 I #104 Stub Pkg START ["C:\Epoagent3000\Install\0409\FramePkg.exe" ]
      20081114041325 I #104 Common Pkg CreateDirectory (C:\TEMP\unz3F.tmp)
      20081114041328 I #104 Stub Pkg System=0
      20081114041328 I #104 Common Pkg CreateProcess (C:\TEMP\unz3F.tmp\FrmInst.exe, /CreateService="C:\Epoagent3000\Install\0409\FrameP kg.exe" /LOGDIR="C:\TEMP\NAILogs" /Cleanup2="C:\TEMP\unz3F.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent)
      20081114041328 I #104 Common Pkg WaitForSingleObject (C:\TEMP\unz3F.tmp\FrmInst.exe, -1)
      20081114041329 I #486 naCmnLib Ins Random seed = 0x26dc****
      20081114041329 I #486 Setup Ins START [/CreateService="C:\Epoagent3000\Install\0409\FrameP kg.exe" /LOGDIR="C:\TEMP\NAILogs" /Cleanup2="C:\TEMP\unz3F.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /Install=Agent]
      20081114041329 I #486 Setup Ins Windows 4.0.1381 Service Pack 6
      20081114041329 I #486 Setup Ins Restarting as a service to get System rights
      20081114041329 I #486 Setup Ins Silent mode is OFF; Interaction with desktop ENABLED
      20081114041359 I #663 Stub Pkg
      20081114041359 I #663 Stub Pkg START [C:\TEMP\unz3F.tmp\FramePkg.exe /SignalComplete /LOGDIR="C:\TEMP\NAILogs" /Cleanup2="C:\TEMP\unz3F.tmp" /WaitFor=352 /CurrentFolder="C:\Epoagent3000\Install\0409" /Install=Agent]
      20081114041359 I #663 Common Pkg CreateDirectory (C:\WINNT\unz40.tmp)
      20081114041401 I #663 Stub Pkg System=1
      20081114041401 I #829 Common Pkg CreateProcess (C:\WINNT\unz40.tmp\FrmInst.exe, /SignalComplete /LOGDIR="C:\TEMP\NAILogs" /Cleanup2="C:\TEMP\unz3F.tmp" /WaitFor=352 /CurrentFolder="C:\Epoagent3000\Install\0409" /Install=Agent /FramePkg /Cleanup="C:\WINNT\unz40.tmp" /LOGDIR="C:\TEMP\NAILogs")
      20081114041402 I #663 Stub Pkg END 0
      20081114041431 I #830 naCmnLib Ins Random seed = 0x417b****
      20081114041431 I #830 Setup Ins START [/SignalComplete /LOGDIR="C:\TEMP\NAILogs" /Cleanup2="C:\TEMP\unz3F.tmp" /WaitFor=352 /CurrentFolder="C:\Epoagent3000\Install\0409" /Install=Agent /FramePkg /Cleanup="C:\WINNT\unz40.tmp" /LOGDIR="C:\TEMP\NAILogs"]
      20081114041431 I #830 Setup Ins Windows 4.0.1381 Service Pack 6
      20081114041431 I #830 Setup Ins Attempting to perform a setup operation
      20081114041431 I #816 naCmnLib Ins Random seed = 0x4012****
      20081114041431 I #830 UI Ins Starting setup...
      20081114041431 I #830 UI Ins Validating setup options...
      20081114041431 I #830 Script Ins HKLM\SOFTWARE\Network Associates\TVD\Shared Components\Framework\Installed Path is not present. Therefore CMA is not installed.
      20081114041431 I #830 Script Ins HKLM\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent is not present. Therefore the 2.x agent is not installed.
      20081114041434 I #830 Script Ins Unable to get the FtpSite node from C:\WINNT\unz40.tmp\SiteList.xml
      20081114041434 I #830 Script Ins Unable to get the UNCSite node from C:\WINNT\unz40.tmp\SiteList.xml
      20081114041434 I #830 Script Ins The state of script is:
      20081114041434 I #830 Script Ins Installed = FALSE
      20081114041434 I #830 Script Ins ManagedMode = FALSE
      20081114041434 I #830 Script Ins InstallFilesAndRegistry = TRUE
      20081114041434 I #830 Script Ins InstallAgentRegistry = TRUE
      20081114041434 I #830 Script Ins RemoveFilesAndRegistry = FALSE
      20081114041434 I #830 Script Ins CleanupFiles = FALSE
      20081114041434 I #830 Script Ins RemoveAgentRegistry = FALSE
      20081114041434 I #830 Script Ins IncrementUpdaterRefCount = FALSE
      20081114041434 I #830 Script Ins DecrementUpdaterRefCount = FALSE
      20081114041434 I #830 Script Ins PutCmaIntoManagedMode = TRUE
      20081114041434 I #830 Script Ins RemoveCmaFromManagedMode = FALSE
      20081114041434 I #830 Script Ins ReplaceNaiRepositories = FALSE
      20081114041434 I #830 Script Ins ReplaceEpoSite = FALSE
      20081114041434 I #830 Script Ins ReplaceSiteList = TRUE
      20081114041434 I #830 Script Ins Remove3xServerTasks = FALSE
      20081114041434 I #830 Script Ins Remove2xAgent = FALSE
      20081114041434 I #830 Script Ins RunHigherVersionedRemove = FALSE
      20081114041434 I #830 Script Ins WaitForCmaToFinish = TRUE
      20081114041434 I #830 Script Ins RunHigherVersionedSetup = FALSE
      20081114041434 I #830 Script Ins SingleTrayIcon = FALSE
      20081114041434 I #830 Script Ins NumberOfProductsUsingCMA = 0
      20081114041434 I #830 Script Ins InstalledPath = '?'
      20081114041434 I #830 Script Ins TargetInstalledPath = 'C:\Program Files\McAfee\Common Framework'
      20081114041434 I #830 Script Ins DataPath = ''
      20081114041434 I #830 Script Ins TargetDataPath = 'C:\Program Files\McAfee\Common Framework\Data\Common Framework'
      20081114041434 I #830 Script Ins HigherVersionedSetup = ''
      20081114041434 I #830 Script Ins FrameworkVersion = ''
      20081114041434 I #830 Script Ins SiteList = 'C:\WINNT\unz40.tmp\SiteList.xml'
      20081114041434 I #830 UI Ins Checking for necessary rights...
      20081114041434 I #830 UI Ins Waiting up to 4 minutes for current update session to finish.
      20081114041434 I #830 UI Ins Stopping processes if necessary...
      20081114041444 I #830 Exec Ins Disable CMA service
      20081114041444 I #830 Exec Ins Calculate counters
      20081114041444 I #830 Exec Ins Installing files
      20081114041444 I #830 UI Ins Installing files...
      20081114041514 E #830 Event Ins Error trace:
      20081114041514 E #830 Thread Ins [Main thread]->
      20081114041514 E #830 Setup Ins [Attempting to perform a setup operation]->
      20081114041514 E #830 Exec Ins [Setup execution]->
      20081114041514 E #830 Exec Ins [Installing files]->
      20081114041514 E #830 Event Ins [WaitForSingleObject,C:\WINNT\System32\regsvr32.exe]->
      20081114041514 E #830 Event Ins timed out
      20081114041544 E #830 Event Ins Error trace:
      20081114041544 E #830 Thread Ins [Main thread]->
      20081114041544 E #830 Setup Ins [Attempting to perform a setup operation]->
      20081114041544 E #830 Cleanup Ins [Cleaning up temp files]->
      20081114041544 E #830 Event Ins [WaitForSingleObject,MCAFEE_FRAMEWORK_CLEANUP_MUTEX _CREATED]->
      20081114041544 E #830 Event Ins timed out
      20081114041544 E #830 UI Ins Error trace:
      20081114041544 E #830 Thread Ins [Main thread]->
      20081114041544 E #830 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\TEMP\NAILogs\FrmInst_PDSRV01.log
      20081114041544 E #486 Event Ins Error trace:
      20081114041544 E #486 Thread Ins [Main thread]->
      20081114041544 E #486 Setup Ins [Restarting as a service to get System rights]->
      20081114041544 E #486 Event Ins [WaitForSingleObject,MCAFEE_FRAMEWORK_SUCCESSFUL]->
      20081114041544 E #486 Event Ins timed out
      20081114041544 I #473 Main Cle
      20081114041544 I #473 Main Cle START [815 352 /LOGDIR="C:\TEMP\NAILogs" "C:\WINNT\unz40.tmp" "C:\TEMP\unz3F.tmp" ]
      20081114041544 I #473 Common Cle WaitForSingleObject (MCAFEE_FRAMEWORK_CLEANUP_INSTANCE, -1)
      20081114041544 I #473 Common Cle OpenEvent (MCAFEE_FRAMEWORK_CLEANUP_MUTEX_CREATED)
      20081114041544 E #473 Common Cle error 2: The system cannot find the file specified.
      20081114041544 I #473 Common Cle WaitForSingleObject (calling FrmInst.exe, -1)
      20081114041544 I #486 Thread Ins Exit program
      20081114041544 I #486 Setup Ins END 1603
      20081114041544 I #104 Stub Pkg END 1603
      20081114041546 I #830 Thread Ins Exit program
      20081114041546 I #830 Setup Ins END 1603
      20081114041551 I #473 Main Cle Didn't open service-creating FrmInst.exe code 87
      20081114041551 I #473 Main Cle END 0