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1368 Views 3 Replies Latest reply: Dec 16, 2011 2:12 AM by ajclements RSS
mr_t3865 Newcomer 2 posts since
Dec 14, 2011
Currently Being Moderated

Dec 14, 2011 8:21 AM

mail to some domains fails with 421 SMTP data incoming timeout

I am using an Ironmail as a smart host. Mail to some domains fails with the error #< #4.0.0 smtp; 421 4.4.2 Error: timeout exceeded> #SMTP#



This abit of the smtpo log that I get for the domain SMTP incoming data timeout - closing connection.

Ch0-83::8707667:12142011 15:15:35:Exception occurred: Type=<<class 'smtplib.SMTPDataError'>> Domain=<> MsgID=<8707667> Exception=<(421, ' SMTP incoming data timeout - closing connection.')>

Ch0-83::8707667:12142011 15:15:35:The template id <9> specified to notify recipient/sender/data/io/mime/tls exception has been deleted. Defaulting to the system defined template

Ch0-83::8707667:12142011 15:15:35:Args received mydomain <> msg_id <8707667>

Ch0-83::8707667:12142011 15:15:35:No DSN to be generated for this message. MsgId: <8707667> in Domain : <>

Ch0-83::8707667:12142011 15:15:35:Delivery failure. Notification message id <8707667> Retry Co

  • Apprentice 94 posts since
    May 13, 2010

    All of the data leading up to the error is missing, so it is hard to say what may be happening.  Could we see the full output for that message?


    What version are you running?  From the format of those log lines, that appears to be a version that has been end of life for almost two years now.

  • Apprentice 94 posts since
    May 13, 2010

    The timeout is an error coming back from Postini (the recipient's mail host), and not generated by the IronMail itself, but other than that I am not able to tell exactly what is happening.  You would have to increase the log level and/or call support for further troubleshooting.  Even at that we may not be able to get a better answer.


    Please note that it appears you are running version 6.5.3 or 6.5.4 (maybe 6.7.0, but I can't remember exactly what the logs for that version look like), and all of these versions are end of life.

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