It shouldn't happen repeatedly but only once. Something is stuck in the registry or the registry is corrupted. Have you been using any kind of PC Optimizer/Tune-Up software?
That all said, I haven't seen such an ad in months and am wondering it's peculiar to your suite, whatever it is. Did your ISP supply it by any chance?
The answer would be to uninstall via Control Panel, Programs, Uninstall a Program (Add or Remove Programs in XP), then use the MCPR cleanup tool linked under Useful Links at the top of this page, reboot and reinstall from your account.
Actually Technical Support would be more help to you than Customer Service, who deal only with account matters, and it's a free phone call or online chat, also via Useful Links at the top of this page.
It was tech support I spoke to and spent an hour with , as they tried to get rid of it. They told me it was fixed, but it still pops up every couple of hours.
It's definitely part of the McAfee suite because when it comes up, if I go to task manager and end the Mcafee process it kills the ad.
I haven't been using any tune up software. I'm not sure, according to your advice, which programs I'm suppose to uninstall.
Is there anything else I can do about this other than wasting another hour with tech support??
Given it's coming from the Mcaffee program, is there a way to just have it not run at all until I start it up to run a scan? That would be better than having to close that ad every couple of hours.
I believe you and I know the ad you are talking about but it shouldn't appear more than once and it didn't happen here at all, which makes me more curious as to why you got it. It could be because I'm using the top product - Total Protection perhaps, but I don't have all of its compoenents installed so theoretically I should be getting ads too. Did you run the uninstall, cleanup , reboot and reinstall routine?
The tech support person I was on the phone with for an hour did that whole reinstall and reboot process and it didn't make the ads go away.
My subscription is good till next May, but every couple of hours this ad pops up asking me to extend it.
So you're saying this isn't a feature of the software, but a bug or corruption in my version?
It appears to be a bug in your setup but as you've gone through the usual routine it should have been cleared up. If you are prepared to wait until late Monday or Tuesday I can make this a subject for the agenda of our next conference call with McAfee on Monday afternoon and see what the McAfee people say.
By the way, is the software purchased from McAfee or provided by a 3rd party, if the latter, who?
I can definitely wait.
The software came with a Dell computer and the initial subscription was given free by Dell.
I saw in past posts about this issue, it was thought that it was Dell Software doing this, but I can confirm that it is mcagent.exe that is running that ad, because when I kill the process the ad dissappears.
By the way, my subscription is good until next May, it's shows as such in the security center, but the ads keep popping up every couple of hours asking me to renew.
Thanks for your help
You're welcome. I'll get back on Monday or Tuesday.
Possible solution, as they are aware of a bug, try disabling Netguard and then following the popup links as if you are actioning it. Then hopefully the popup will go away. If it doesn't recur 2 hours later, then re-enable Netguard.
Click Web and Email Protection
Click Netguard and turn it off.