5 Replies Latest reply on Mar 10, 2012 4:36 AM by mat.kordell

    iOS 5 and policy updates


      I have an issue the appears to be with only iOS 5 devices.  Any time I do a policy update, iOS 5 devices will lose their connection to sync.  This isn't 100^%, there have been a couple times when a deivce continued to sync after a policy update but that is the exception.


      I created a policy and set membership with 4 iOS 5 device users. Previous to the 9.7 fix, these devices would get a duplicate mail account when the policy is published, now the connection the server is just lost.


      I've tested this many times, with the 9.7 fix, now with the latest device catalog but the issue persists. 




      iOS 5 devices running, syncing fine


      MDM Policy update


      iOS 5 device will display unable to connect to server


      waited 20 minutes at least on all devices, problem remains.


      go to app, run "update configuration"


      device returns to normal sync.