4 Replies Latest reply on Dec 5, 2011 10:23 AM by tonyb99

    unable to install McAfee framework

    risingflight

      Hello

       

       

      There is one pc in my network where i am not able to install McAfee Framework.

      It is throwing me ERROR: 1714 The Older Version of Virusscan Enterprise cannot be removed.

      and even i cannot start the framework service on that pc.

       

      I am using McAfee VirusScan 8.7 patch 4 and latest McAfee Agent.

       

      I deleted Mcafee folder and NEtwork Associates folder from registries.

      also deleted legacy_mc,legacy_mfe, legacy_nai files from registries under root path.

       

       

      deleted McAfee folder and network associates from program files and all temp files.

       

       

      i rebooted the pc and tried to install Framework but still same error.

      but i cud install VirusScan 8.7 and Antispyware.

       

       

      guide me to troubleshoot the problem

        • 1. Re: unable to install McAfee framework
          tonyb99

          I extract out the msi from the framepkg.exe files using winrar and then recache the msi on the pc locally using the following commands (then you can uninstall using frminst.exe /forceuninstall again or forceinstall another version over the top) :

           

          MsiExec.exe /I c:\MFEagent.msi REINSTALLMODE=voums REINSTALL=ALL

           

          *****THATS THE MSI OF THE VERSION THAT WAS PREVIOUSLY INSTALLED AND IS NOW FAULTY NOT THE ONE YOU WANT TO INSTALL NOW.

           

          Message was edited by: tonyb99 on 05/12/11 13:33:40 GMT
          • 2. Re: unable to install McAfee framework
            risingflight

            hello

             

             

            can i use this above command using PStools because remote desktop is not allowed in my company.

             

            psexec \\computer name MsiExec.exe /I c:\MFEagent.msi REINSTALLMODE=voums REINSTALL=ALL

             

            will it work.

            • 3. Re: unable to install McAfee framework
              risingflight

              and how to run this command silently on remote pc

              • 4. Re: unable to install McAfee framework
                tonyb99

                Yes we do that.....

                 

                just use that string to create a batch called recache.bat and copy the batch and the relevant msi version to the root of the remote pc, then run psexec batch file with the host names of the targets in the txt file in the same folder. The MSI should already be without interaction.

                 

                psexec @pcs.txt c:\recache.bat

                pause

                 

                you can add credentials in the standard psexec form after the text file entry eg

                -u %domain%\%username%

                 

                so you get

                 

                psexec @pcs.txt -u %domain%\%username% c:\recache.bat

                pause