Is your SQL Server SQL 2008 R2? R2 is not supported for SQL, and I've seen that message before when R2 was tried.
If you open your SR during the day time USA hours via the Phone, I think you will get US support.
Hey Cathy, thanks for the response - I called into support when I came in to the office and they told me R2 wasn't supported. I got it worked out, but I appreciate you following up.