and I can't even run a scan at all, unexpected error message. What is going on??????
What do you mean IN PRIVATE?
It is normal to start a new thread as this error has many causes. Have you tried what is discussed here? Some threads the posts are added to but they become very unwieldly and the Original poster's issue can be clouded and thus missed.
It still no solution contact Tech Support the call is free ie they do not charge for assistance.