4 Replies Latest reply: Dec 2, 2011 6:52 PM by Hayton RSS

    Navigation to the webpage was canceled

    rynothedino

      Ok after i got the "fake windows security" malware/virus i got it removed after a few hours and it ended up disabling my firewall and stuff, now I was having a company (iyogi) helping me with all my issues (i think they are fake!!!) After i paid them $169.99 they were working with me for 5 hours or more after they removed the malware they tried fixxing mcafee and they did some stuff which I dont know and it ended up getting me a message that says "Navigation to the webpage was canceled" i have reinstalled it a few times and googled it and i cant find anything can someone PLEASE help!!!

        • 1. Re: Navigation to the webpage was canceled
          tromine

          So sorry to hear that you 1) are having trouble and 2) contacted iYogi.  They are known to us, but not affiliated with McAfee...and unfortunately we have heard from lots of people who have had a similar experience.  It sounds to me like iYogi failed to remove the virus, as malware often redirects any attempt at hitting pages of companies like McAfee.  If you feel like retrying the process again with iYogi, go for it.  If they cannot fix it, push hard for a refund.  Then visit the official McAfee Services page at https://techmaster.mcafee.com.  We'll get you cleaned up for less money:  Satisfaction guaranteed.

          • 2. Re: Navigation to the webpage was canceled
            rynothedino

            I found my issue but i dont know how to fix it iyogi deleted some files in some place, i tried for a refund said they did it but havnt gotten it yet :-/ but here my log virtual technitian got

             

             

             

             

            MVT Information
                                  MVT Version                    :6.0.0.0
            System Information
                                  Operating System                    :Microsoft Windows 7 Home Premium EditionHome Edition (Build 7601)
                                  Service Pack                    :Service Pack 1.0
                                  Language                    :0409
                                  Internet Explorer Version                    :8.0
                                  Internet Explorer Language                    :en-us
                                  System Drive Type                    :NTFS
                                  Physical Memory Available                    :827824
                                  Physical Memory Total                    :2097151
                                  Virtual Memory Available                    :4194056
                                  Virtual Memory Total                    :7203280
                                  System Architecture                    :x86 Family 16 Model 6 Stepping 2AMD Athlon(tm) II Dual-Core M300
                                  Date Time                    :12/02/2011   18:39:34
                                  Time Zone                    :                      GMT -05:00
            Product Details
            Product Name:VirusScan
            Product Version:15.0.294
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                2 Registry key(s) incorrect                     
                                            Expected Registry Value not Present                               
                                            Expected : ini log txt trc
                                            Existing : ini log txt trc wiki-publisher log1 evtx mui
                                          Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\On Access Scanner\McShield\Configuration SmoothWritesExtensions
                                            Expected Registry Value not Present                               
                                            Expected : 2
                                            Existing : 1
                                          Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\SystemCore\VSCore\On Access Scanner ArtemisLevel
                              File                                      OK                   
                              Process                                      OK                   
                              Service                1 service(s) incorrect                     
                                            Expected Service State Incorrect                             
                                        Expected : running
                                        Existing : start pending
                                          Service: mcnaiann "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
                              COM                8 component(s) incorrect                     
                                            Expected COM Component not Present                             
                                          Component Name: EscnPlug {f80eaa49-6471-40b8-84f5-e1c1e4f5644a} c:\program files\mcafee\virusscan\escnplug.dll
                                            Expected COM Component not Present                             
                                          Component Name: McAfee Avert Submission {e66c0dae-131f-4ef6-a2ce-88cf1964253a} c:\program files\mcafee\virusscan\mcavtsub.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {94478404-6236-40c4-8850-df09ce6d95bc} c:\program files\mcafee\virusscan\mcvsps.dll
                                            Expected COM Component not Present                             
                                          Component Name: McAfee Quarantine API {ae557891-0ad1-433f-9788-3fd5f19a3397} c:\program files\mcafee\virusscan\mcvsqt.dll
                                            Expected COM Component not Present                             
                                          Component Name: McVSApp2 Class {21924a5a-a65a-47f7-9f21-5ca2ec954504} c:\program files\mcafee\virusscan\mvscfg.dll
                                            Expected COM Component not Present                             
                                          Component Name: McVSApp Class {68e641dd-0ff3-4c19-9499-985eca497c06} c:\program files\mcafee\virusscan\mvscfg.dl
                                            Expected COM Component not Present                             
                                          Component Name: McAfee VirusScan Engine {3ef62937-0a7b-4f6c-988d-994620390a80} c:\program files\mcafee\virusscan\mvsscan.dll
                                            Expected COM Component not Present                             
                                          Component Name: McVSVer Class {2813d8f5-e8cc-4102-b76a-472a0df23e51} c:\program files\mcafee\virusscan\mvsver.dll
                                DAT and Engine                  1 DAT / Engine update                       
                                              DAT not Up-to-date                                 
            DAT:                               Expected : 6547
                                            Existing : 6545
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:SecurityCenter
            Product Version:11.0.623
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                1 service(s) incorrect                     
                                            Expected Service State Incorrect                             
                                        Expected : running
                                        Existing : stopped
                                          Service: mcmscsvc "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
                              COM                37 component(s) incorrect                     
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {002c9b00-f6e0-4e14-b96c-96e1a547f58b} C:\Program Files\mcafee\msc\mcuicfg.dll
                                            Expected COM Component not Present                             
                                          Component Name: CoMcAboutInfoCShim Class {071345b6-580f-47e5-a454-a76e9817cd8d} C:\Program Files\mcafee\msc\mcmscshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: McUserManager Class {26608b46-476a-4bf1-9cc6-afea28ebbc17} C:\Program Files\mcafee\msc\mcmscsub.dll
                                            Expected COM Component not Present                             
                                          Component Name: McAfee Event Broker {2b34f5ed-63ca-4a4b-9111-19ad9cca4544} C:\Program Files\common files\mcafee\core\mcevtbrk.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {2c026d52-3200-44ef-a616-c6437a53ae45} C:\Program Files\mcafee\msc\mcgsshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: McHistoryAndLogs Class {2c5eba2c-b54c-44b8-957d-ba18846bb39e} C:\Program Files\mcafee\msc\mclogshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {32686c65-b40d-4899-b309-d93839d506fd} C:\Program Files\mcafee.com\agent\mcagntps.dll
                                            Expected COM Component not Present                             
                                          Component Name: CCoMcApplicationInfo Class {39be9fe5-916f-4f01-86d8-46d1b843c8dd} C:\Program Files\mcafee\msc\mcmscver.dll
                                            Expected COM Component not Present                             
                                          Component Name: McUpdateSettings Class {3ed11e13-ab3a-49a1-b29e-b33853f6cb4a} C:\Program Files\mcafee\msc\mcupdshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: McAfee Version {45a4fd5b-f64f-48cd-b877-3e99a808a5cb} C:\Program Files\common files\mcafee\core\mcevtbrk.dll
                                            Expected COM Component not Present                             
                                          Component Name: IMcUIConfigMgr Class {4928379d-88cc-45dd-bedc-fb5b51a4c8c3} C:\Program Files\common files\mcafee\core\mcevtbrk.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {4d13ae0b-ccce-49ac-bb17-7bc48ddd7aa8} C:\Program Files\mcafee\msc\mcdbmgr.dll
                                            Expected COM Component not Present                             
                                          Component Name: McEventDatabaseManager Class {4d8e7afe-514c-40eb-bbcb-ed0806f2e47e} C:\Program Files\mcafee\msc\tsktcshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: CoMcTOC Class {4fe2b7c8-ac9d-473c-a227-528f96cf0a88} C:\Program Files\mcafee\msc\mcsvrcnt.exe
                                            Expected COM Component not Present                             
                                          Component Name: CoMcServerContent Class {524ffca8-ce5c-4d65-a78f-716d1a403b1e} C:\Program Files\common files\mcafee\msc\mcscrhlp.dll
                                            Expected COM Component not Present                             
                                          Component Name: McAfee Script Helper Control {6a5a9b2e-3bd7-4c70-83f2-e664a86568f4} C:\Program Files\mcafee.com\agent\mcagent
                                            Expected COM Component not Present                             
                                          Component Name: CoMcUpdateMgr Class {7323885b-407f-4839-9695-96f545ff6286} C:\Program Files\mcafee\msc\mcmscshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: CoMcCategories Class {7b3be4b3-1aca-40a1-b056-e01874b94975} C:\Program Files\mcafee\msc\mcprsshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {80ad3138-435c-499b-a71f-7f129960e6f7} C:\Program Files\mcafee\msc\mcprsshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: McReportRecentEvent Class {8472b0b6-1510-4c08-b72f-1005782af3d2} C:\Program Files\mcafee\msc\mcmscsub.dll
                                            Expected COM Component not Present                             
                                          Component Name: McSurrogateHelper Class {9b3beb4e-1c5e-4a5f-bb36-2f6587dd34e2} C:\Program Files\mcafee\msc\mcmscsub.dll
                                            Expected COM Component not Present                             
                                          Component Name: McAfee Script Helper Control {9f290f51-ff82-4bf4-80ce-20d4272890c7} C:\Program Files\common files\mcafee\msc\mcscrhlp.dll
                                            Expected COM Component not Present                             
                                          Component Name: McPersonalization Class {a557a096-4da4-4e32-b863-bafd39eeb367} C:\Program Files\mcafee\msc\mcprsshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: CompReg Class {ad2f108d-d000-4284-b540-16140db881fc} C:\Program Files\mcafee\msc\mcuicfg.dll
                                            Expected COM Component not Present                             
                                          Component Name: CoMcMscCShim Class {ad6e7abf-e06f-4ff6-b734-d04f22dae042} C:\Program Files\mcafee\msc\mcmscshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {b2c86b23-de6a-4b0e-a4c2-0ef039a0392a} C:\Program Files\common files\mcafee\core\mccoreps.dll
                                            Expected COM Component not Present                             
                                          Component Name: CoMcInfoviz Class {b7d66a11-7233-4e29-a3b7-9d359344ed5b} C:\Program Files\mcafee\msc\mcmscshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: McGensettings Class {bf1a6196-0201-41ff-9024-ebdca65a2d85} C:\Program Files\mcafee\msc\mcgsshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: McAfee Event Registration {d8e4a9c3-8ac0-4822-9dce-e022908b5332} C:\Program Files\common files\mcafee\core\mcevtbrk.dll
                                            Expected COM Component not Present                             
                                          Component Name: McReportLog Class {ddc6c82a-bcd6-480f-bae7-9f406f687a53} C:\Program Files\mcafee\msc\mcmscsub.dll
                                            Expected COM Component not Present                             
                                          Component Name: McUtilProvider Class {eccff706-6c37-4ad2-842a-b469f8834ee1} C:\Program Files\mcafee\msc\mcmscsub.dll
                                            Expected COM Component not Present                             
                                          Component Name: CoMcTaskScheduler Class {f5ddf629-fac9-4aa5-9bff-eda5ff8026ab} C:\Program Files\mcafee\msc\tsktcshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: CoMcIPTMgr Class {9bb86057-19a1-49bb-a522-d4ce0af55767} C:\Program Files\mcafee\msc\mciptshm.dll
                                            Expected COM Component not Present                             
                                          Component Name: McInternetProtocolRoot Class {3ef5086b-5478-4598-a054-786c45d75692} C:\Program Files\mcafee\msc\mcsniepl.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {6c92090b-807d-4473-8607-27a4449bfa74} C:\Program Files\mcafee\msc\mcsniepl.dll
                                            Expected COM Component not Present                             
                                          Component Name: PSFactoryBuffer {95159ed8-48a3-4e84-9c75-550675f1f47f} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
                                            Expected COM Component not Present                             
                                          Component Name: McCtxFrmWrk Class {cca9efd3-29ed-430a-ba6d-e6bbff0a60c2} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:SiteAdvisor
            Product Version:3.4.143
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                                      OK                   
                              COM                                      OK                   
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:Personal Firewall
            Product Version:12.0.345
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                1 service(s) incorrect                     
                                            Expected Service State Incorrect                             
                                        Expected : running
                                        Existing : stopped
                                          Service: McMPFSvc "C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe" /McCoreSvc
                              COM                7 component(s) incorrect                     
                                            Expected COM Component not Present                             
                                          Component Name: MPF API Class {01a3b960-21a7-4231-909e-7597d17ef4a5} c:\program files\mcafee\mpf\mpfapi.dll
                                            Expected COM Component not Present                             
                                          Component Name: MPF Application Info Class {447cae10-7647-45f9-9ad8-68243ed5a2da} c:\program files\mcafee\mpf\mpfpp.dll
                                            Expected COM Component not Present                             
                                          Component Name: MPF Log Action Class {820b1f90-f6df-4f3a-9658-2a2e12f7b57c} c:\program files\mcafee\mpf\mpfpp.dll
                                            Expected COM Component not Present                             
                                          Component Name: MPF Event Handler Class {90dbdd22-4a4a-4b23-8bbc-969c9869e1d6} c:\program files\mcafee\mpf\mpfevt.dll
                                            Expected COM Component not Present                             
                                          Component Name: MPF Recent Event Action Class {bd7ec3d0-8a8f-4ab8-9070-07997206d505} c:\program files\mcafee\mpf\mpfpp.dll
                                            Expected COM Component not Present                             
                                          Component Name: MPF Alert class {c13f71bc-cc67-40a4-bef2-1cbf44bd2a6d} c:\program files\mcafee\mpf\mpfalert.exe
                                            Expected COM Component not Present                             
                                          Component Name: MPF OEM API Class {f8fdc79f-e062-48b0-946d-45de13685593} c:\program files\mcafee\mpf\mpfoem.dll
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:Parental Controls
            Product Version:13.0.286
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                                      OK                   
                              COM                14 component(s) incorrect                     
                                            Expected COM Component not Present                             
                                          Component Name: mps.MpsPlugin {08533142-6daa-40c0-829f-098475e66646} c:\program files\mcafee\mps\mps.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsEventHandler.UserEvents {09dbb645-8a30-4141-9abe-826c1bbdfb10} c:\program files\mcafee\mps\mpsevh.dll
                                            Expected COM Component not Present                             
                                          Component Name: mpsver.MpsVersion {12a5109e-f9a9-4a44-b849-2b6b245fc5eb} c:\program files\mcafee\mps\mpsver.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsEventHandler.PSSignOutEventHandler {14d12a5c-50ff-4fd3-9a4f-ef782812189f} c:\program files\mcafee\mps\mpsevh.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsEventHandler.SubscriptionEventHand {49e62177-f1b8-4af7-af05-1d8731e09a08} c:\program files\mcafee\mps\mpsevh.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsEventHandler.PSSignInEventHandler {5c90092e-a90f-40f3-8155-49f087a3b752} c:\program files\mcafee\mps\mpsevh.dll
                                            Expected COM Component not Present                             
                                          Component Name: mpscfg.McPrivacyServiceConfig {7eb483b0-414c-4b45-a46c-cf4620531f8f} c:\program files\mcafee\mps\mpscfg.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsMspApp.MpsAppImpl {83748e14-8f60-4ab3-8a81-7cecbe2b1cbe} c:\program files\mcafee\mps\mpsmspap.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsEventHandler.PSUrlVisitedEventHand {8c87d859-efdc-40ae-9160-6918f459196c} c:\program files\mcafee\mps\mpsevh.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsEventHandler.PSAccessDeniedEventHa {9395130c-49e0-462d-bc45-c1dbac6b13a8} c:\program files\mcafee\mps\mpsevh.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsMISP.MpsConfig {94807d76-62f1-4c85-b794-d0b29e29daae} c:\program files\mcafee\mps\mpsmisp.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsMISP.MpsLogger {99e69691-3266-4ea2-97ff-dfc40cf90ddc} c:\program files\mcafee\mps\mpsmisp.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsEventHandler.PSSignInRequiredEvent {9d3f632f-8427-4744-887b-6bd313ee61a6} c:\program files\mcafee\mps\mpsevh.dll
                                            Expected COM Component not Present                             
                                          Component Name: MpsMISP.UserHelper {bd28fb5b-b2d0-4ba8-9755-618b29a95785} c:\program files\mcafee\mps\mpsmisp.dll
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:AntiSpam
            Product Version:12.0.292
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                                      OK                   
                              COM                3 component(s) incorrect                     
                                            Expected COM Component not Present                             
                                          Component Name: MskProtection Class {516a0fe6-ca82-49f9-97ef-b5091f4b2e5a} c:\program files\mcafee\msk\mskmisp.dll
                                            Expected COM Component not Present                             
                                          Component Name: MskPlugin {c438913d-25b3-48cf-9310-9422cbcb19ab} c:\program files\mcafee\msk\mskpxplg.dll
                                            Expected COM Component not Present                             
                                          Component Name: MSK OEMConfig {e0ea5f46-a285-4ebd-9aa9-0cd334f5a9c5} c:\program files\mcafee\msk\mskset.dll
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:McAfee Online Backup powered by Mozy
            Product Version:2.0.235.0
            Language:en
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                                      OK                   
                              COM                                      OK                   
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:McAfee Network Agent
            Product Version:5.0
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                1 service(s) incorrect                     
                                            Expected Service State Incorrect                             
                                        Expected : running
                                        Existing : stopped
                                          Service: McNASvc "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
                              COM                7 component(s) incorrect                     
                                            Expected COM Component not Present                             
                                          Component Name: McPersistenceManager Class {0306503a-6ff4-4f20-aa5c-184a69d16a48} c:\program files\common files\mcafee\mna\mcnasvc.dll
                                            Expected COM Component not Present                             
                                          Component Name: McNetworkAppRegistration Class {05ec1cb9-a6db-4f84-bcfa-fe946299bf71} c:\program files\common files\mcafee\mna\mcnareg.dll
                                            Expected COM Component not Present                             
                                          Component Name: McNetworkAgent Class {24f616a1-b755-4053-8018-c3425dc8b68a} c:\program files\common files\mcafee\mna\mcnasvc.dll
                                            Expected COM Component not Present                             
                                          Component Name: McConnection Class {5308f17b-f67f-4a7c-a9a7-8fb22b54f29f} c:\program files\common files\mcafee\mna\mcnasvc.dll
                                            Expected COM Component not Present                             
                                          Component Name: McConnectionHandler Class {577e60d7-cd21-4d65-a172-3f64917a8cf7} c:\program files\common files\mcafee\mna\mcnasvc.dll
                                            Expected COM Component not Present                             
                                          Component Name: McNetworkNode Class {844c89b8-2650-4989-a786-bc8a45a202ed} c:\program files\common files\mcafee\mna\mcnasvc.dll
                                            Expected COM Component not Present                             
                                          Component Name: McNetwork Class {a67191e1-8fb3-4eb3-8e04-fd94ef5fd098} c:\program files\common files\mcafee\mna\mcnasvc.dll
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

            Product Name:Network Management Console
            Product Version:5.0
            Language:en-us
            Partner:McAfee
            Health Check Details
                              Registry                                      OK                   
                              File                                      OK                   
                              Process                                      OK                   
                              Service                                      OK                   
                              COM                4 component(s) incorrect                     
                                            Expected COM Component not Present                             
                                          Component Name: McNmcController Class {197cafb8-54bc-4c10-adb5-bb8662e1ced1} C:\Program Files\Common Files\mcafee\nmc\mcnmcsrv.dll
                                            Expected COM Component not Present                             
                                          Component Name: NMCAppInfoMcVersion Class {7514fdef-dbcb-4830-aa83-3f3e4a693705} C:\Program Files\Common Files\mcafee\nmc\mcnmcver.dll
                                            Expected COM Component not Present                             
                                          Component Name: McNmcNetworkHandler Class {7540109c-d170-409a-9f89-79576a6af4d2} C:\Program Files\Common Files\mcafee\nmc\mcnmcsrv.dll
                                            Expected COM Component not Present                             
                                          Component Name: McNmcUIInterface Class {9c2ed4bf-8709-4661-ac82-a468fc3fdaff} C:\Program Files\Common Files\mcafee\nmc\mcnmcsrv.dll
                              Top Issues                                      OK                   
                              SYSTEM                                      OK                   

             

            Message was edited by: rynothedino on 12/2/11 5:48:31 PM CST
            • 3. Re: Navigation to the webpage was canceled
              Ex_Brit

              I suggest you run a DDS scan and post the log on the forum below for expert advice along with the symptoms.   It';s the weekend so there ownt be very many McAfee people looking in here.

               

              Download DDS: http://www.bleepingcomputer.com/download/anti-virus/dds

               

              Post the log here:  http://www.bleepingcomputer.com/forums/forum22.html

               

              I have a feeling that the fake antimalware isn't cleaned up.

               

              How did you pay iYogi, Paypal, Credit Card or what?  I sincerely hope you can get your money back because that price, even for a year, is exorbitant especially when you consider they left you in the lurch, so to speak.   

              Also especially considering there are loads of free tools out there and people available to help you use them.

               

              Once it's clean then uninstall McAfee in the normal manner via Control Panel > Programs, run the MCPR cleanup tool to cleanup remnants, linked under Useful Links at the top of this page, reboot and reinstall your software.

               

              Message was edited by: Ex_Brit on 02/12/11 7:28:39 EST PM
              • 4. Re: Navigation to the webpage was canceled
                Hayton

                iyogi are a legitimate operation, but there are many people who say they're not worth the money they charge (although a lot of others seem to be happy with the service they provide). There's a review by PC Magazine at http://www.pcmag.com/article2/0,2817,2325453,00.asp which is worth reading.

                 

                In your case they seem not to have done a good job. In particular, they should not have messed with your McAfee installation. Tracy Romine is right, you may need McAfee tech support to help you sort all this out.

                 

                However, there are are one or two things you can do before that. First, the "fake windows security" you got : what was the name of it? Let's make sure the remnants of that infestation are all cleared away before starting anything else. You may have to disable System Restore as a first step (but if you do, remember to turn it back on when everything's sorted out).

                 

                Run a scan of your system with the McAfee Fake Alert Stinger (download from here) and see if it finds anything; afterwards, run the free version of Malwarebytes just to be sure.

                 

                Then, your McAfee product is all messed up. It would probably be best to uninstall it, run the MCPR tool to clear up the files and registry, and reinstall it from scratch. Then run MVT again to make sure it's all in place and working as it should.

                 

                The "Navigation to the webpage was canceled" message is well known and may be caused by your IE security zone settings. However, if you get the message when no web page is open it sounds like a message from malware - there's a discussion on Microsoft about all this here. So get the latest McAfee updates (and Microsoft updates, Adobe updates, Java updates - just check all your main software is updated) and then run a full scan. Quick Scan might be enough but in a case like this a full scan might be better.  If it's a browser issue, try resetting your browser to its original settings (Tools-->Internet Options-->Advanced tab-->Restore Internet Explorer settings).

                 

                Message was edited by: Hayton (typo) on 03/12/11 00:52:54 GMT