1 2 Previous Next 10 Replies Latest reply on Dec 2, 2011 4:16 AM by Shankar M

    Unable to install VSE8.8

      HI,

       

      I am not able to install vse 8.8 in a machine running  xp sp3. it doesnt give any error as this is a silent installer. but the installation vse88.exe process keep on running with same memory 2048k.

       

      I checked event viewer and found the following error.

       

      The description for Event ID ( 11334 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: McAfee VirusScan Enterprise -- Error 1334.The file ''EmHelp.dll'' cannot be installed because the file cannot be found in cabinet file ''Data1.cab''. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package., (NULL), (NULL), (NULL), (NULL), , .

       

       

      Even i tried copying the Emhelp.dll from a working machine, but still the installation is not happening.

       

      Any help would be appreciated!!!

       

       

      Thanks,

       

      Shankar.M

        • 1. Re: Unable to install VSE8.8
          bakerrl

          Start by looking at the vse installation log usually located in c:\Windows\McAfeeLogs folder

          • 2. Re: Unable to install VSE8.8

            There is no such log folder exist in the windows folder...I tried reinstalling windows installer , but still not working.

             

            @McAfee

             

            can you please suggest some solution for this...

            • 3. Re: Unable to install VSE8.8
              bakerrl

              Sorry my bad.

               

              I meant C:\Windows\Temp\McAfeeLogs

              • 4. Re: Unable to install VSE8.8

                MSI (s) (A0:68) [18:19:32:683]: Note: 1: 1729
                MSI (s) (A0:68) [18:19:32:683]: Product: McAfee VirusScan Enterprise -- Configuration failed.

                MSI (s) (A0:68) [18:19:32:683]: Windows Installer reconfigured the product. Product Name: McAfee VirusScan Enterprise. Product Version: 8.8.00000. Product Language: 1033. Reconfiguration success or error status: 1603.

                MSI (s) (A0:68) [18:19:32:699]: Cleaning up uninstalled install packages, if any exist
                MSI (s) (A0:68) [18:19:32:699]: MainEngineThread is returning 1603
                MSI (s) (A0:B0) [18:19:32:813]: No System Restore sequence number for this installation.
                === Logging stopped: 11/30/2011  18:19:32 ===
                MSI (s) (A0:B0) [18:19:32:813]: User policy value 'DisableRollback' is 0
                MSI (s) (A0:B0) [18:19:32:813]: Machine policy value 'DisableRollback' is 0
                MSI (s) (A0:B0) [18:19:32:813]: Incrementing counter to disable shutdown. Counter after increment: 0
                MSI (s) (A0:B0) [18:19:32:813]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2
                MSI (s) (A0:B0) [18:19:32:813]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2
                MSI (s) (A0:B0) [18:19:32:813]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
                MSI (s) (A0:B0) [18:19:32:813]: Restoring environment variables
                MSI (c) (FC:F4) [18:19:32:813]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
                MSI (c) (FC:F4) [18:19:32:813]: MainEngineThread is returning 1603
                === Verbose logging stopped: 11/30/2011  18:19:32 ===

                 

                 

                This is what i foung..Plz let me know what else should i look for in the logs...

                • 5. Re: Unable to install VSE8.8

                  mcafee.JPG

                   

                  I got this Error when i tried to repair the installation ......please have a look and suggest me...

                  • 6. Re: Unable to install VSE8.8
                    bakerrl

                    Can't repair an installation that did not exceed.  Try to remove the failed installation.  Reboot the pc and do another install.  If it still fails attach the log and I will have a look at it.

                    • 7. Re: Unable to install VSE8.8

                      vse88.JPG

                      MSI (s) (F0:04) [20:18:35:102]: Note: 1: 1729
                      MSI (s) (F0:04) [20:18:35:102]: Product: McAfee VirusScan Enterprise -- Configuration failed.

                      MSI (s) (F0:04) [20:18:35:102]: Windows Installer reconfigured the product. Product Name: McAfee VirusScan Enterprise. Product Version: 8.8.00000. Product Language: 1033. Reconfiguration success or error status: 1603.

                      MSI (s) (F0:04) [20:18:35:102]: Cleaning up uninstalled install packages, if any exist
                      MSI (s) (F0:04) [20:18:35:102]: MainEngineThread is returning 1603
                      MSI (s) (F0:48) [20:18:35:211]: No System Restore sequence number for this installation.
                      === Logging stopped: 12/1/2011  20:18:35 ===
                      MSI (s) (F0:48) [20:18:35:211]: User policy value 'DisableRollback' is 0
                      MSI (s) (F0:48) [20:18:35:211]: Machine policy value 'DisableRollback' is 0
                      MSI (s) (F0:48) [20:18:35:211]: Incrementing counter to disable shutdown. Counter after increment: 0
                      MSI (s) (F0:48) [20:18:35:211]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2
                      MSI (s) (F0:48) [20:18:35:211]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2
                      MSI (s) (F0:48) [20:18:35:211]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
                      MSI (s) (F0:48) [20:18:35:211]: Restoring environment variables
                      MSI (c) (B0:8C) [20:18:35:211]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
                      MSI (c) (B0:8C) [20:18:35:227]: MainEngineThread is returning 1603
                      === Verbose logging stopped: 12/1/2011  20:18:35 ===

                       

                      Please have a look at the screen shot, vse88 process has been running for more than a hour at the same memory usage and also find the logs.

                      • 8. Re: Unable to install VSE8.8
                        bakerrl

                        I don't see where you attached the log and there is not much to go on in the entries above.

                         

                        The only thing I can think of is maybe your source files are corrupt.  Try downloading them again and running the install.

                         

                        If it was me I'd remove VSE completely and then verify it was removed by reviewing the manual unistallation of vse 8.8 by reviewing the KB below.

                         

                        How to manually remove VirusScan Enterprise 8.8

                        https://mysupport.mcafee.com/Eservice/templatepage.aspx?sURL=3&pl=0

                         

                        Then run the install again using your re downloaded source files.

                        • 9. Re: Unable to install VSE8.8

                          Do you have access to the original installation files?  This appears to be either a MID package gone wrong or some customer scripting install.

                          1 2 Previous Next