2 Replies Latest reply on Nov 30, 2011 3:09 AM by EPO-Janni

    VSE 8.8 "Could not contact Filter Driver. Error = 0x7f ..."

    EPO-Janni

      Hello,

       

      I just updated the EPO agent 4.5 to 4.6 and the VSE from 8.7 to 8.8 in our McAfee EPO environment. On one MS Server 2003 I get the event log error and the Scan protection status is disabled.

       

      Error:

       

      Event ID: 5004

      Could not contact Filter Driver. Error = 0x7f: The specified procedure could not be found.

       

      I removed the VSE 8.8 using software removing in Windows system control. The VSE 8.8 was removed successfully. Then I installed the VSE 8.8 again using EPO installer task. I checked the Agent log and the saw that the VSE 8.8 was installed successfully again. But the Agent security status shows a disabled scan status again. And I find the error above in the Windows application log.

       

      What is the reason for this? What can I try next to fix this problem? That is a realy critical server and I doesn't want make some experiments.

       

      Thanks and best regards from Germany

       

      Janni