2 Replies Latest reply on Nov 30, 2011 3:56 PM by JaiPrakash

    Quaratined and Trusted Items Scan

      I have tried to scan the Quarantined items in order to delete all of those worthless cookies on my hard drive, but it will lock up and I have no choice but to softboot my system because McAfee won't even close. At this point I probably have more than a years worth of items in there! I need a solution to simply delete these so that I can scan it on a regular basis and get back up to date. That's all! Help!!

        • 1. Re: Quarantined and Trusted Items Scan
          exbrit

          It's a known issue, when there are too many the deletion jams up.   You can physically remove them from within the Windows environment.

           

          First you have to enable viewing of hidden files and folders within Windows Explorer under Tools/Folder Options/View (Windows Explorer is any internal page such as Documents, Control Panel or Computer & not to be confused with its cousin Internet Explorer.  If the Menu bar isn't showing in Windows Explorer go to Organize > Layout and check that item.) 

           

          Click image to enlarge....

           

          Capture.JPG


          First double-click the taskbar icon to open SecurityCenter

          Click Navigation (top right)

          Click General Settings & Alerts (left)

          Click Access Protection to expand that section

           

          Uncheck Access Protection and click Apply

           

          Leave SecurityCenter open on your desktop because you should re-enable Access Protection after the following steps.

           

          Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

          Click Shift and Delete simultaneously and the folder should empty.

          Take care to delete only the contents of that folder, not the folder itself.

          Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.

          Those instructions are for Vista/Windows 7. 

           

          For XP the folder is found at:  C:Documents & Settings/All Users/ApplicationData/McAfee/Virusscan

           

          You can reduce their number in future considerably if you are prepared to accept Tracking Cookies.  Those enable websites to remember your sign-in details etc.

          With SecurityCenter open click Virus and Spyware Protection to expand that section.

          Click Real-Time Scanning

          Click Settings and scroll down to Tracking Cookies

          Uncheck that and click Apply.

           

          Don't forget to re-enable Access Protection.

           

           

           

           

           

           

           

           

           

           

           

          Message was edited by: Ex_Brit on 28/11/11 7:43:08 EST AM
          • 2. Re: Quaratined and Trusted Items Scan
            JaiPrakash

            Hi Jasmine,

             

            The information provided by Ex_Brit is absolutely correct, but our suggestion is everytime if you run the McAfee scan prior to that run the McAfee Quick Clean.

             

            Most of the Temporary files, Cookies are getting deleted by running the McAfee Quick Clean so if you run the McAfee Quick Clean everytime before the McAfee scan there are many possibilities the Tracking cookies will decrease in number.

             

            Steps to Run McAfee Quick Clean :

             

            Open McAfee Security Center - > Expand the Drawer PC and Home Network Tools - > Click on Quick Clean

             

            The Below Snap gives the Clear picture of Quick Clean and the Options that are selected in the below snap is the default setting.

             

            Quick Clean.JPG

             

            Click on Clean and Follow the Procedure. That should do it.