1 2 Previous Next 16 Replies Latest reply on Nov 26, 2011 12:19 PM by Peter M

    What viruses did McAfee detect?

      I'm having trouble analyzing the results of my weekly scan.  I got a report that 2 viruses were detected, but I can't find out which ones.  The program just finishes and doesn't give you any details.  How can I find out what McAfee detected?  I'd like to know how dangerous those viruses were.

        • 1. Re: What viruses did McAfee detect?
          Peter M

          You can check in two places.

           

          Open SecurityCenter by double-clicking or right-clicking the taskbar icon.

           

          Click Navigation at top right

           

          Click History and Logs on the left

           

          Clicking any of those sections will expand them

           

          Or..back to the Navigation page, click Quarantined and Trusted Items (down below) and click those sections to expand them.

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          • 2. Re: What viruses did McAfee detect?

            There must be something wrong with my program.  When I click on the quarantined items, I get a spinning circle that just goes on and on.

             

            I did look in the history and it listed a lot of cookies.  I didn't see those 2 viruses listed in the scan report.

            • 3. Re: What viruses did McAfee detect?
              Peter M

              Well having not had any detections in the last 5 years I can't really suggest anything else as I have nothing to search for.  Give Technical Support a call, it's now free by phone.

               

              See Useful Links at the top of the page.

               

              Sorry.  ;-(

              • 4. Re: What viruses did McAfee detect?
                Peter M

                A last minute thought...are you looking at 'Your Security Report' ?

                 

                If so that lists detections during the life of the product, or at least over a considerable period, at least since the last major software update so it could be long gone.

                • 5. Re: What viruses did McAfee detect?

                  No, I was looking at the quarantined items under the navigation tab, like you told me.  My security report says there are over 109K cookies, but should it take over 5 mins to list them?

                  • 6. Re: What viruses did McAfee detect?
                    Peter M

                    Sometimes there is a delay displaying the quarantined items because there are so many (it shouldn't happen that way and McAfee are aware of it).  I wrote a blurb on this and will post it after this.   Just give me a minute to find it.

                     

                     

                     

                    .

                     

                    Message was edited by: Ex_Brit on 26/11/11 11:44:48 EST AM
                    • 7. Re: What viruses did McAfee detect?
                      Peter M

                      Here we go....

                       

                      You can delete the contents of the Quarantine Folder in another way.  

                      You have to enable viewing of hidden files and folders within Windows Explorer under Tools/Folder Options/View (Windows Explorer is any internal page such as Documents or Computer).

                      First you have to turn off Access Protection in SecurityCenter.

                      Double-click the taskbar icon to open SecurityCenter

                      Click Navigation

                      Click General Settings and Alerts

                      Click Access Protection

                      Uncheck it and click Apply and close SecurityCenter

                      In XP the pathway to the Quarantined files within Windows itself is: C:Documents & Settings/All Users/ApplicationData/McAfee/Virusscan/Quarantine

                      In Vista and Windows 7:C:\ProgramData\McAfee\VirusScan\Quarantine

                      Only delete the contents of the folder and not the folder itself.

                      To delete all at once simply go to Edit > Select All then simultaneously click Shift and Delete on your keyboard at the same time.

                      By clicking Shift that not only deletes them but bypasses the Recycle Bin so saves a step.

                      Don't forget to re-enable Access Protection.

                      You can stop the Quarantine folder getting so large by turning off cookie detection in VirusScan's general settings if you wish.

                      Click Virus and Spyware Protection

                      Click Real-Time Scanning

                      Click Settings

                      Uncheck Tracking Cookies

                      Click Apply.

                      (Tracking cookies are how sites remember you so are usually totally harmless).

                       

                      You might want to get a second opinion on whether you have malware lingering or not by downloading, updating (important) and then running the FREE version of THIS tool.

                      Use only the free version because the other one can clash with McAfee and if you decide to keep it around always update it before running.

                      Support for that tool is HERE.

                      That tool is unique in that it is the only one that can be downloaded,updated and run all in ‘Safe Mode with Networking’ if need be, for instance if malware prevents all that in regular mode.

                      Safe Mode with Networking is reached by tapping F8 repeatedly while booting up and selecting it from the ensuing menu. Usually it is the second item.

                       

                       

                       

                       

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                      Message was edited by: Ex_Brit on 26/11/11 11:47:23 EST AM
                      • 8. Re: What viruses did McAfee detect?

                        I don't have this pathway:  C:\ProgramData\McAfee\VirusScan\Quarantine

                         

                        I really wanted to view the folder contents, but if it's now too big to display, then I guess I'd better empty it (if I can find it).  I'll go ahead and run malwarebytes as well.

                        • 9. Re: What viruses did McAfee detect?
                          Peter M

                          See line 2 above.

                           

                          "You have to enable viewing of hidden files and folders within Windows Explorer under Tools/Folder Options/View (Windows Explorer is any internal page such as Documents or Computer)."

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