9 Replies Latest reply on Nov 28, 2011 8:26 PM by Peacekeeper

    Install fails with mfehindin.exe error

           I am a user of Shaw Internet service, and they have recently changed over from one security package to a corporate version of McAfee Security Center Version 11.0, Build 11.0.623, Affld 876.  With the corporate plan offered from Shaw, each user is allowed five connections to McAfee.  I have successfuly converted one computer to McAfee, and completed a new install on a new laptop.  I am now having a problem getting a complete install on my main computer.  During the install attempt, McAfee removed the previous antivirus software and thus I am without any protecttion.  The computer system that is having the problem is listed below.  I have spent 3 hours at tier one Shaw support on Monday, and 5 hours with tier two support.  At the end of that period, I was told that Shaw could not help me and I should take my computer to a computer shop to have it fixed.  I have twelve years in network management and tech support, and really do not think I should have to pay someone else to fix something that is really a particular software issue.

           I would appreciate any assistance that I can get with this issue,

           Best to all

           Jerry

       

      OS Name          Microsoft Windows XP Professional

      Version 5.1.2600 Service Pack 3 Build 2600

      System Name   BACKUP

      System Manufacturer     INTEL_

      System Model   DQ965GF_

      System Type     X86-based PC

      Processor         x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1864 Mhz

      BIOS Version/Date        Intel Corp. CO96510J.86A.5493.2006.1102.1728, 11/2/2006

      SMBIOS Version           2.4

      Windows Directory        C:\WINDOWS

      System Directory          C:\WINDOWS\system32

      Boot Device      \Device\HarddiskVolume1

      Time Zone         Mountain Standard Time

      Total Physical Memory  3,072.00 MB

      Available Physical Memory        2.18 GB

      Total Virtual Memory      2.00 GB

      Available Virtual Memory           1.96 GB

      Page File Space            3.82 GB

       

      Drive    C:

      Description       Local Fixed Disk

      File System       NTFS

      Size      298.08 GB (320,062,062,592 bytes)

      Free Space       59.08 GB (63,432,495,104 bytes)

                 

      Drive    E:

      Description       Local Fixed Disk

      File System       NTFS

      Size      298.09 GB (320,070,287,360 bytes)

      Free Space       294.60 GB (316,319,879,168 bytes)

                 

      Drive    F:

      Description       CD-ROM Disc

                 

      Drive    X:

      Description       Network Connection

      Provider Name  \\NPI15478F\memory_card

                 

      Drive    Y:

      Description       Network Connection

      Provider Name  \\NPI15478F\memory_card

                 

      Drive    Z:

      Description       Network Connection

      Provider Name  \\NPI15478F\memory_card

        • 1. Re: Install fails with mfehindin.exe error
          Peacekeeper

          Well my 1st thought is what was the Av that mcafee uninstalled?

           

          If it was mcafee you need to uninsll the current 1 via

          http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

           

          If it was another brand you need to uninstall it via its own removal tool. Then run the uninstall Mcafee steps in the link above and reboot and reinstall Mcafee.

           

          Those my initial ideas

           

          Message was edited by: Peacekeeper on 25/11/11 7:45:02 PM
          • 2. Re: Install fails with mfehindin.exe error

            Thanks for your reply Tony.  The previous AV was F-Secure.  The first attempt to install McAfee went through a stage which uninstalled the F-Secure software.  There is no longer a listing in Add/Remove Pgms, nor in the list shown at Start\Programs.  Moments ago, I completed a search of the hard drive and removed some remaining F-Secure folders.  I ran MCPR.exe (although this executable was run numerous by the tier two Shaw support tech) and near the end of the run, (during REMOVING VS)  the following error occurs (as it did for the tech).

             

            McAfee1.jpg

            On other occasions of the run of MCRP.exe the mfehidin.exe error would occur, but MCRP seemed to finish anyway reporting a successful completion.

             

            As for the registration deactivation, I went to the McAfee Home site as suggested, and the My Account section shows that I have no registered products.  This is probably because of the use of the Shaw Corporate license (as stated I have two home computers that have successfully installed McAfee.).

            • 3. Re: Install fails with mfehindin.exe error
              Peacekeeper

              Grab the f-secure removal tool I would assume you still have bits there. This is what we found with another poster.

              • 4. Re: Install fails with mfehindin.exe error

                I used the F-Secure removal tool from Kaspersky, and did the reboot thing again.  I then tried another go at the installation (it sure takes a long time each time) and got the same error messages as listed below

                 

                McAfee2.jpg

                 

                The above error appears at this point in the install.

                McAfee3.jpg

                (Do you know if there is a way to down load and save the main install package so I do not have to download each time I try an install?)

                • 5. Re: Install fails with mfehindin.exe error
                  Peacekeeper

                  No way to do that but have you contacted Tech support (useful links tab above) it is free and they can help.

                  • 6. Re: Install fails with mfehindin.exe error
                    thecreator

                    cobbgw wrote:

                     

                         I am a user of Shaw Internet service, and they have recently changed over from one security package to a corporate version of McAfee Security Center Version 11.0, Build 11.0.623, Affld 876.  With the corporate plan offered from Shaw, each user is allowed five connections to McAfee.  I have successfuly converted one computer to McAfee, and completed a new install on a new laptop.  I am now having a problem getting a complete install on my main computer.  During the install attempt, McAfee removed the previous antivirus software and thus I am without any protecttion.  The computer system that is having the problem is listed below.  I have spent 3 hours at tier one Shaw support on Monday, and 5 hours with tier two support.  At the end of that period, I was told that Shaw could not help me and I should take my computer to a computer shop to have it fixed.  I have twelve years in network management and tech support, and really do not think I should have to pay someone else to fix something that is really a particular software issue.

                         I would appreciate any assistance that I can get with this issue,

                         Best to all

                         Jerry

                     

                    OS Name          Microsoft Windows XP Professional

                    Version 5.1.2600 Service Pack 3 Build 2600

                    System Name   BACKUP

                    System Manufacturer     INTEL_

                    System Model   DQ965GF_

                    System Type     X86-based PC

                    Processor         x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1864 Mhz

                    BIOS Version/Date        Intel Corp. CO96510J.86A.5493.2006.1102.1728, 11/2/2006

                    SMBIOS Version           2.4

                    Windows Directory        C:\WINDOWS

                    System Directory          C:\WINDOWS\system32

                    Boot Device      \Device\HarddiskVolume1

                    Time Zone         Mountain Standard Time

                    Total Physical Memory  3,072.00 MB

                    Available Physical Memory        2.18 GB

                    Total Virtual Memory      2.00 GB

                    Available Virtual Memory           1.96 GB

                    Page File Space            3.82 GB

                    Hi Jerry,

                     

                    When you have more than one computer or partition, procedures don't always go as planned. Some work out just fine and on other you can have problems.

                     

                    Do the following:

                     

                    Reboot the computer.

                    Download the MCPR for your version of McAfee and install and run it.

                    Reboot the computer

                    Download and run the F-Secure Clean Tool. Reboot the computer.

                    Using Explore clean out your \Temp Folders of Sub-folders and files by deleting them. Two locations: Local settings and in Windows.

                    Run Disk Cleanup, afterwards.

                    Schedule a Check Disk and reboot to run. Checking the top option only is quicker than checking both.

                    I like using TuneUp Utilities 2009 and 2011 and now version 2012 is out.   http://www.tune-up.com/

                    Never had any problem with it.

                     

                    Try downloading and reinstalling McAfee again.

                     

                    It should work fine now. Remember in the settings for the Firewall's Ports and System Services to place a checkmark for Network Time Protocol Port 123. McAfee does not open it up.

                    • 7. Re: Install fails with mfehindin.exe error
                      Peacekeeper

                      Re F-secure where did you get this tool it is a different company to kapersky isn't it.

                      • 8. Re: Install fails with mfehindin.exe error

                        Actually, when I went to F-Secure, I could not find a removal tool for their software.  They had removal toos for almost everyone else, but I could not find theirs.  With that in mind, I thought if they list everyone else, maybe the others do too.  Thus I just grabbed on AV dealer and sure enough they list an F-Secure removal tool.

                        • 9. Re: Install fails with mfehindin.exe error
                          Peacekeeper

                          http://service.mcafee.com/faqdocument.aspx?id=TS101083

                           

                          Try these maybe same 1s ensure you use the 1 matching the product you had

                           

                          maybe research the support site for a 2010 version removal. That or doing a registry check as we feel there is still something present.