3 Replies Latest reply on Nov 24, 2011 5:08 AM by administrator.bau

    MCAFEETOMCATSRV dont start up, after failed EPO4 P7 Install

      I tryed to Install P7 for EPO4 so i can Upgrade to newer Version but the Update Failed because the TOMCAT Server dont Startup in de Middle of the Installation

       

      Now my Tomcat Server dont start up anymore Normaly.

       

      Someone got a simaler Problem?

       

      Here is the stderr.log of the Tomcat Server:

      log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.Embedded).

      log4j:WARN Please initialize the log4j system properly.

      java.lang.reflect.InvocationTargetException

      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

      at java.lang.reflect.Method.invoke(Method.java:597)

      at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:267)

      at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:432)

      Caused by: java.lang.NoClassDefFoundError: com/mcafee/orion/core/event/OrionEventListener

      at java.lang.Class.getDeclaredConstructors0(Native Method)

      at java.lang.Class.privateGetDeclaredConstructors(Class.java:2389)

      at java.lang.Class.getConstructor0(Class.java:2699)

      at java.lang.Class.newInstance0(Class.java:326)

      at java.lang.Class.newInstance(Class.java:308)

      at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:20 6)

      at org.apache.tomcat.util.digester.Rule.begin(Rule.java:153)

      at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1276)

      at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(Abstr actSAXParser.java:501)

      at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyEleme nt(AbstractXMLDocumentParser.java:179)

      at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStar tElement(XMLDocumentFragmentScannerImpl.java:1337)

      at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$Fragment ContentDriver.next(XMLDocumentFragmentScannerImpl.java:2740)

      at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocument ScannerImpl.java:645)

      at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocu ment(XMLDocumentFragmentScannerImpl.java:508)

      at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Config uration.java:807)

      at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Config uration.java:737)

      at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:107)

      at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXP arser.java:1205)

      at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXPa rserImpl.java:522)

      at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1562)

      at org.apache.catalina.startup.Catalina.load(Catalina.java:490)

      at org.apache.catalina.startup.Catalina.load(Catalina.java:524)

      ... 6 more

        • 1. Re: MCAFEETOMCATSRV dont start up, after failed EPO4 P7 Install
          jstanley

          You will probably need to go through KB66616 (disaster recovery) to get your ePO server back up and running; however, we may be able to give a less painful answer if you post the entire set of install logs along with your orion.logs taken shortly after trying to start tomcat. 

          • 2. Re: MCAFEETOMCATSRV dont start up, after failed EPO4 P7 Install

            I Recover old EP4 P2 Version and now its working again.

             

            But got Still Upgrade Errors on EP4 P7, maybe i need to Disaster Recover with P7?

            • 3. Re: MCAFEETOMCATSRV dont start up, after failed EPO4 P7 Install

              When is Start the Update 4.0 p7 it Installs until he wants to start the Server again.

               

              But Installer faild to Start Service after patch installation and revert the Installation

               

              Got Follow Erros on Patch log:

               

              this Error set "SetExtendedEnviromentString" constantly repeating, because i think he trys to start the Tomcat but tomcat Failes

               

              1: Start setExtendedEnvironmentString.
              1: Loading the following DLL for Use: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\2\{0D2CB9BF-8151-40B9-8D77-3533B42F8CFB}\Co mmonSetup.DLL]
              1: Setting the current directory to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\2\{0D2CB9BF-8151-40B9-8D77-3533B42F8CFB}].
              1: Unloading the following DLL: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\2\{0D2CB9BF-8151-40B9-8D77-3533B42F8CFB}\Co mmonSetup.DLL]
              1: Setting the current directory to [C:\WINDOWS\system32].
              1: End setExtendedEnvironmentString.
              1: Setting szLogDirectory to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\NAILogs\EPO400-Troubleshoot\OutputFiles]
              1: Setting working directory to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\NAILogs\EPO400-Troubleshoot\OutputFiles]
              1: Setting szCommandFileName to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\NAILogs\EPO400-Troubleshoot\OutputFiles\Ver ifyMFSCoreStarted.cmd]
              1: Setup detected the following memory: Physical = [4193292] KB ([4095] MB)   Available = [1048576] KB ([1024] MB)
              1: Setup detected more than 512 MB of physical memory so setting up the JAVA memory settings as follows: -Xms256M -Xmx512M
              1: RemoteClient Command line set as follows: "D:\EPOLIC~1\jre\bin\java.exe" -Xms256M -Xmx512M -Duser.language=de -Duser.country=DE -classpath "D:\EPOLIC~1\remote-client\lib\ant.jar;D:\EPOLIC~1\remote-client\lib\ant-launch er.jar;D:\EPOLIC~1\remote-client\lib\activation.jar;D:\EPOLIC~1\remote-client\li b\axis.jar;D:\EPOLIC~1\remote-client\lib\orion-remote-client.jar;D:\EPOLIC~1\rem ote-client\lib\orion-core-common.jar;D:\EPOLIC~1\remote-client\lib\commons-disco very.jar;D:\EPOLIC~1\remote-client\lib\saaj.jar;D:\EPOLIC~1\remote-client\lib\co mmons-httpclient-3.0.1.jar;D:\EPOLIC~1\remote-client\lib\commons-codec-1.3.jar;D :\EPOLIC~1\remote-client\lib\wsdl4j.jar;D:\EPOLIC~1\remote-client\lib\axis-ant.j ar;D:\EPOLIC~1\remote-client\lib\jaxrpc.jar;D:\EPOLIC~1\remote-client\lib\common s-logging-api-1.1.jar;D:\EPOLIC~1\remote-client\lib\clover.jar" com.mcafee.orion.remote.client.CommandShellClient -f "C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\NAILogs\EPO400-Troubleshoot\OutputFiles\Ver ifyMFSCoreStarted.cmd" SRV15:8443  "<username>" "<password>" https post
              1: Creating file [VerifyMFSCoreStarted.cmd] in folder [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\NAILogs\EPO400-Troubleshoot\OutputFiles].
              1: FAILURE: In LaunchAppAndWait while trying to run the following program:
              "D:\EPOLIC~1\jre\bin\java.exe"

              Return code: 1
              Error Message: Unzulässige Funktion.

              1: FAILURE: While starting the service [MCAFEETOMCATSRV] because the MFS core webapps did not start correctly.

               

               

              In the Orion log i see follow Error:

              2011-11-24 10:30:40,940 ERROR [Thread-1] support.DisposableBeanAdapter  - Couldn't invoke destroy method 'stop' of bean with name 'AvertAlerts.Daemon'

              java.lang.NullPointerException

              at com.mcafee.epo.avertalerts.daemon.AvertService.stop(AvertService.java:154)

              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

              at java.lang.reflect.Method.invoke(Method.java:597)

              at org.springframework.beans.factory.support.DisposableBeanAdapter.invokeCustomDes troyMethod(DisposableBeanAdapter.java:199)

              at org.springframework.beans.factory.support.DisposableBeanAdapter.destroy(Disposa bleBeanAdapter.java:153)

              at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroyB ean(DefaultSingletonBeanRegistry.java:347)

              at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroyS ingleton(DefaultSingletonBeanRegistry.java:320)

              at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.destroyS ingletons(DefaultSingletonBeanRegistry.java:293)

              at com.mcafee.orion.core.plugin.WebappPlugin.shutdown(WebappPlugin.java:182)

              at com.mcafee.orion.core.plugin.PluginManager.shutdownPlugin(PluginManager.java:47 9)

              at com.mcafee.orion.core.plugin.PluginManager.shutdownPlugin(PluginManager.java:47 0)

              at com.mcafee.orion.core.plugin.PluginManager.shutdown(PluginManager.java:251)

              at com.mcafee.orion.core.OrionCore.shutdown(OrionCore.java:399)

              at com.mcafee.orion.core.OrionCore.stop(OrionCore.java:288)

              at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecyc leListener.java:38)

              at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.j ava:120)

              at org.apache.catalina.core.StandardServer.stop(StandardServer.java:728)

              at org.apache.catalina.startup.Catalina.stop(Catalina.java:602)

              at org.apache.catalina.startup.Catalina.start(Catalina.java:577)

              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

              at java.lang.reflect.Method.invoke(Method.java:597)

              at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)

              at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)

               

              Prbly there is a Missing Component?? when you patch from 4.0p2 to 4.0p7?

               

              Cannot find update p3-p6, with my grant number, somone got dllink for Updates?

               

              Perhaps i could update to p3 and then to p7?