1 Reply Latest reply on Nov 19, 2011 8:40 AM by Peter M

    McAfee forbids you to know which files are detected as infected and removed.

      Whenever a file is removed after a possible virus detection, it is impossible to know WHICH FILE has been removed.

      There is simply no information about the "file path" of the files which are detected. It's not in the logs, and nowhere to be found.

      If a SYSTEM FILE is detected as possibly infected for some reason, and therefore removed by McAfee, then there is absolutely NO POSSIBLE WAY TO RESTORE it from a safe point. Your system is corrupted, and all what the online assistant can do or say about that is : "We're sorry, we can't help you ! You can't see what has been removed".

       

      This is the most ABSURD situation ever known about virus scanning.

      If you have NO WAY TO KNOW THE ORIGINS OF A VIRUS INFECTION , then it's just like walking blind in the middle of the speedway.

      What happens is that you're highly supposed to get the infection another time then , as you don't know where it came from in the 1st place. And you can get this problem for as long as the infection process finds a way to get it's virus to damage your system for good.

      ON THE CONTRARY, if there was any way to know which file ( file path ) was infected, then you would be able to know the origins of the trouble, and prevent from having it another time.

       

      BEST WAYS TO GET AROUND THIS :

      Either ask for refund and go to a better software solution, a software that keeps you informed of which files are detected, and what has been done with these.

      Or, disable McAfee's Anti-Virus, and run a FREE Anti-Virus which fully informs of it's actions (AVG Free Antivirus ... etc ...). But it's really a waste of time and money.

       

      If McAfee doesn't come up with a software update with updated logs that include the file path of the files which are removed after detection, then next time ... go to a better software brand.

        • 1. Re: McAfee forbids you to know which files are detected as infected and removed.
          Peter M

          You can look up what files or folders were removed easily. 

           

          Double-click the taskbar icon to open Security Center

          Click Navigation

          Click History and Logs (Left)

           

          Search in those sections

           

          Also you can look in the Quarantine folders

           

          Click Navigation

          Click Quarantined and Trusted Items in the list below.

           

          Search those sections.

           

          If the system malfunctions afterwards then perhaps it's time for a format and reinstall and to look into why these infections are being aquired as that shouldn't be happening.     Antivirus can only do so much, a lot of it is up to you plus you could arm yourself with some extra tools.

           

          See 3rd Party Tools here:  https://community.mcafee.com/docs/DOC-2168

           

          Also, if something has been detected in error that you know isn't an infection then you can submit it for analysis.

           

          Procedures for that are outlined here:  https://community.mcafee.com/thread/2016

           

          If you feel the user interface needs improving then post an idea here:  https://community.mcafee.com/community/home/ideas

           

          There's always room for improvement and ideas are welcome.

           

           

           

           

           

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          Message was edited by: Ex_Brit on 19/11/11 9:40:54 EST AM