1 2 Previous Next 14 Replies Latest reply on Dec 1, 2011 3:41 AM by JoeBidgood

    Updating desktop with Client Task

    scoutt

      I created a task to update a desktop to patch 1 for 8.8. I created teh task, I send it to the client and then the client says it deleted it.

       

      2011-11-18 15:06:51    i    #512    Sched    The task McAfee 8.8 Patch Update is successful

      2011-11-18 15:06:51    i    #512    Sched    Scheduler: Task [McAfee 8.8 Patch Update] is finished

      2011-11-18 15:06:51    I    #512    Sched    >>--ReleaseTask

      2011-11-18 15:06:51    I    #512    Manage    Releasing Task Cookie=5214464

      2011-11-18 15:06:51    I    #656    Agent    RunNow task McAfee 8.8 Patch Update is failed

      2011-11-18 15:06:51    I    #656    Agent    RunNow task McAfee 8.8 Patch Update is finished

      2011-11-18 15:06:51    I    #656    Sched    >>--CSchedule::DeleteTask

      2011-11-18 15:06:51    I    #512    Sched    <<--ReleaseTask

      2011-11-18 15:06:51    I    #544    Agent    Agent Data Channel work wakeup, processing items

      2011-11-18 15:06:51    i    #512    Sched    The task McAfee 8.8 Patch Update is deleted (ID={A85A3FA0-3635-4DE3-A94D-33E349ECAF03})

      2011-11-18 15:06:51    I    #656    Sched    <<--CSchedule::DeleteTask

       

      Yet it never updated the client. how do you get the task to run? the package was checked in as a evaluation. I want to test it before I send it out. Also global updating is disabled.

       

      Did I miss a step?

        • 1. Re: Updating desktop with Client Task
          JoeBidgood

          It looks like it ran, but there are slightly contradictory entries in the log... can you zip up and attach the agent log and mcscript log from this machine?

           

          Thanks -

           

          Joe

          • 2. Re: Updating desktop with Client Task
            scoutt

            attached is the log files requested.

             

            I didn't see the same lines as first post but it also didn't update the client. I set the task to run immediatley compared to run at a certain time.

            • 3. Re: Updating desktop with Client Task
              JoeBidgood

              Ah, OK - it looks like this was a Run Now task sent from the console, which creates a one-shot copy of a task and then deletes it when it's finished - so what you're seeing there is normal as far as I can tell.

              The extra set of logs looks OK to me - am I missing something? Are these machines not applying the patch correctly?

               

              Thanks -

               

              Joe

              • 4. Re: Updating desktop with Client Task
                scoutt

                correct, the patch doesn't seem to get installed. The first time I ran it it was not set as Run Now Task but run at 2:30pm which was half an hour after I updated the client.

                • 5. Re: Updating desktop with Client Task
                  JoeBidgood

                  Okay - a bit strange

                  Let's get a clean set of logs and see what they tell us. Can you try this:

                   

                  1) Pick a machine that has not got the patch yet.

                  2) Put it into debug log mode as described in KB58966 - in particular make sure that dwDebugScript = 2 is set, and that the framework service is restarted after the changes are made.

                  2) Run the upgrade task on the machine, and once complete, zip and attach the agent and mcscript logs (and their backups, if any exist.)

                   

                  That should give us a clean look at what's happening

                   

                  Thanks -

                   

                  Joe

                  • 6. Re: Updating desktop with Client Task
                    scoutt

                    ok, sorry it took so long. I have attached the logs. I also did the 3 solutions on the KB article you supplied, but it doesn't seem to have done anything different.

                     

                    The update says it succeeded but again I don't see the update added to the shield. I didn't see any backup logs as this was a freshly built machine.

                    • 7. Re: Updating desktop with Client Task
                      JoeBidgood

                      Sorry for the late reply - been away for a couple of days.

                      Something's not lining up here - can you zip up and attach the Tasks folder from the same machine?

                       

                      Thanks -

                       

                      Joe

                      • 8. Re: Updating desktop with Client Task
                        bakerrl

                        Looking at the logs it is saying the dat and patch installed correctly. What are you not seeing in the shield?

                         

                        2011-11-28 11:29:36.921 i #3900 Updater Downloading avvdat-6544.zip.

                        2011-11-28 11:34:05.203 i #3900 Updater Update succeeded to version 6544.0000.

                         

                        2011-11-28 11:52:58 i #2760 Sched Scheduler: Invoking task [McAfee 8.8 Patch Update]...

                        2011-11-28 14:27:38 i #184 Sched The task McAfee 8.8 Patch Update is successful

                        2011-11-28 14:27:38 i #184 Sched Scheduler: Task [McAfee 8.8 Patch Update] is finished

                         

                        Message was edited by: bakerrl on 11/30/11 9:24:35 AM EST
                        • 9. Re: Updating desktop with Client Task
                          scoutt

                          No problem Joe, hope you had a good holiday.

                           

                          Task folder is attached.

                           

                          Bakerrl, At first it was showing it fialed, but now it shows it is successful, yet I do not see the patch level go up when you right click shield and go to about. Still showing patches = none and agent still does not show patch was installed.

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