Please provide us with the below information;
McAfee versions :
Virus scan :
Service Request no (Tech support no)
Service Request #: SR-644507584
Service Request #: SR-741695246
No other security software installed
I've run the McAfee 2 free scanners and haven't found anything.
Installed Mcafee Security Scan Plus... ran it but when scanning for web threats, seems to just run at 90% completion never getting any further.
FYI, I also just downloaded, installed and ran Norton's free virus scnanner and nothing was found.
I believe this to be the issue which we saw earlier a couple of months ago which was fixed through a bug. Could you please reinstall McAfee and if you still face the issue , kindly follow the below steps and turn OFF the net guard feature and let us know the status that would help us .
- Double-click the M icon in your taskbar.
- Open the Web and Email Protection drawer.
- Select Firewall.
- Open the Net Guard drawer.
- Remove the check from the box beside Turn on Net Guard