Try going to Useful Links at the top of this page and contact Customer Service. You will need to provide them with as many details as you can. If you paid by using your credit card you should be able to dispute the charge with them as far as the discrepancy is concerned but I feel Customer service should be able to resolve things for you.
Thank you for your reply but I have called customer support once already & have to wait until tomorrow before I can try again
1 post enough locking your other post as I said same.