8 Replies Latest reply on Dec 27, 2012 6:13 AM by Peter M

    Recently re-installed Windows XP and my McAfee won't reinstall

      I reinstalled windows XP on one of my PCs, and when I try to reinstall McAfee Security Center (which I downloaded from my account profile) I get an error message

       

      INSTALLATION INCOMPLETE

       

      We couldnt install any of the security features included with your software. To fix this, you can

       

      Try installing them again

       

      Run McAfee Virtual Technician

       

      Contact McAfee Support for more information

       

      Tried calling for service, but I got placed on hold for a half hour and gave up.

       

      Any help?

        • 1. Re: Recently re-installed Windows XP and my McAfee won't reinstall
          Dinz

           

          Hi boomboomer,

           

          You can also have a check on the below items before reisntallation ;

           

          Go to control panel - Add/Remove programs (Programs & features in Vista & Win 7)

          Check if you have any other security software that might interrupt McAfee Installation (If so please uninstall them appropriately before McAfee installation)

          Navigate to C:\Documents & Settings & C:\Program files and delete if you have folders of any other antivirus program.

          Restart the comptuer and start teapping the key F8 , now you would have the advanced boot options

          Use your mouse arrow keys on the key board and select Safe mode with Networking and proceed to the desktop

          Once you are at teh deskptop, Open your web browser and logon to http://us.mcafee.com/root/login.asp and retry installation and let us know the status .

           

           

           

          Regards,

          • 2. Re: Recently re-installed Windows XP and my McAfee won't reinstall

            My Husband also is having this problem with XP

             

            He was only trying to add the new expirey date to his McAfee Account licence ... The software proceded to uninstal his McAfee then reinstal but we got the same era

             

            It has been 3 days during our most busyest time of buisness "CYBER MONDAY" for our online store  grrrr

             

            He has spent all day on the phone to the tecks .... 7 PM and it still isnt working ....

            (The tecks are pretty patient to be on the phone for the hole day trying to solve this)


            The tech has said during his time on the phone there was a new interface and on my pc new McAfee window looks alot different now.
            The new version is something to do with the new release of Windows 8

             

            The tech is now walking him through a system restore back to before the issue .... I know this wont help Boomer since he did a OS reinstall
            Hoping this will help others with XP to understand why the problem is there as there is some kind of conflict with XP and to speed up there trouble shooting

             

            There should be a warning when you go to download that there is a new interface and ask if you want to proceed or a check box before it starts to remove your working security software to something that is still a beta version or  *.0  ..... that may not even install because of some glitch/bug

             

            Good Luck

            Crystal

            • 3. Re: Recently re-installed Windows XP and my McAfee won't reinstall

              Today I have had the same problem!

               

              I have two products (McAfee Antivirus Plus and McAfee Internet Security), but , after uninstall the McA AV P, I have not been able to install none of them. 

               

              With the attendance of the patients technical of the support, I have looked for virus (Stinger), I have cleaned the uninstall with the MCPR, I have prepared the new install with the McA Preinstall Tool... Everything without results. 

               

              The Virtual McAfee Tecnician doesn't solve the problem because it cannot work if it doesn't settle SOMETHING of the programs. 

               

              The installation fails in its first seconds (after the download of the installation files), for what is not able to install the McAfee Shield. 

               

              And start the PC with secure mode... don't work to install McAfee.

               

              I am about to go toward other programs...

               

              El mensaje fue editado por: mcscotty57 on 30/11/12 0:03:12 CST

               

              El mensaje fue editado por: mcscotty57 on 04/12/12 16:23:03 CST
              • 4. Re: Recently re-installed Windows XP and my McAfee won't reinstall

                The installer McAfee Setup.exe doesn't work in my system.

                 

                Is there another way to installing the programs that I bought?

                • 5. Re: Recently re-installed Windows XP and my McAfee won't reinstall

                  Finally I was able to install the McAfee Antivirus Plus. I got it after installing the Windows Installer 4.5!

                   

                  I don't know if the WinInstaller needed an update or upgrade, or it was corrupt. But that was the cause of the problem. 

                   

                  I hope this information will be useful for other users. 

                   

                  Greetings!

                  • 6. Re: Recently re-installed Windows XP and my McAfee won't reinstall
                    Peter M

                    If you have been using registry cleaners, stop because they can cause that sort of malfunction.  Of course infection can also trigger similar problems.

                    Always keep your system totally up to date and to keep McAfee working correctly always keep Internet Explorer up to date whether you use it or not, because McAfee's display is handled by IE.

                     

                    Glad you are OK now.

                    • 7. Re: Recently re-installed Windows XP and my McAfee won't reinstall

                      Thank you, Ex_Brit. Really, I didn't know that risk to use registry cleaners. It can be that the cause.

                       

                      Best regards!

                      • 8. Re: Recently re-installed Windows XP and my McAfee won't reinstall
                        Peter M

                        You're welcome.  As this is a rather old thread I am locking it.  Anyone with similar problems, or new ones, please start a new thread.  Thank you.