I have a problem! Not sure if I have put this in the right place, so please forgive me if I have.
3rd November 2011 - McAfee pop-up tells me my sub expired 26 days ago. I renewed 10th September 2011 and have no problems until now, as far as I know.
I have 2 PCs:
A Sony-VAIO - Windows 7 (first renewal on that machine).
A TOSHIBA netbook - Windows XP (which I have not used for while, but it is a couple years old and no problems with renewal before).
Belkin wireless router.
I verified subscription, but noticed that the DAT files were not updating over the weekend (auto-update is on). If I tried a manual update, then it failed saying 'an error has occurred', but does not specify what. Renewal then reverts to the current date. MVT tells me DAT file is out of date but I know that.
On the TOSHIBA, it kept telling me that I should connect to the internet or there was a server problem.
Emailed Customer support re my subscription and they replied that because I had had a free 60 day McAfee when I got the VAIO earlier this year, there was a conflict, so they removed that from my subscription.
Made no difference.
Had a live chat yesterday but the technician was unable to download the Sub Repair tool, so he emailed me the instructions (he got the same message as on the TOSHIBA - check internet or server problem, and when he pinged it timed out). I followed the instructions he sent me. No difference. On many occassions, it cannot verfy my sub at all.
Have uninstalled, and reinstalled. No difference.
I had a computer 'guru' look at both machines last night. He says there is a 'flaky ping' to us.mcaffe.com (works sometimes or not at all), but simultaneous ping to other websites is good and strong. He could not find anything wrong with my PC.
So it sounds to me as if it is a server problem with McAfee, but no-one there will admit it.
Security Centre has now started to tell me that I have an unprotected PC on my network, but it is a wireless printer which I have had for a couple of months with no problem. Why?
I can't face another hour or so on a live chat, so does anyone have any suggestions, please.
P.S. When I reinstalled and had the up-to-date DAT file, I ran a full scan, in case I had picked up a virus, but nothing was found.
Message was edited by: kez on 09/11/11 02:50:12 CST