2 Replies Latest reply on Nov 8, 2011 7:41 PM by Peter M

    McAfee Secuirty Center: Error

      Hello,

       

      I've just installed the Security Center and everytime i hit "Fix," it says:

       

      One or more problems cannot be fixed because of an error.

       

       

      Here is my Hijackthis File:

       

      Logfile of Trend Micro HijackThis v2.0.2

      Scan saved at 3:37:24 PM, on 11/8/2011

      Platform: Windows XP SP3 (WinNT 5.01.2600)

      MSIE: Internet Explorer v8.00 (8.00.6001.18702)

      Boot mode: Safe mode with network support

       

      Running processes:

      C:\WINDOWS\System32\smss.exe

      C:\WINDOWS\system32\winlogon.exe

      C:\WINDOWS\system32\services.exe

      C:\WINDOWS\system32\lsass.exe

      C:\WINDOWS\system32\svchost.exe

      C:\WINDOWS\system32\svchost.exe

      C:\WINDOWS\system32\svchost.exe

      C:\WINDOWS\explorer.exe

      C:\WINDOWS\system32\ctfmon.exe

      C:\Program Files\Mozilla Firefox\firefox.exe

      C:\WINDOWS\system32\svchost.exe

      C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

      c:\PROGRA~1\mcafee.com\agent\mcagent.exe

      c:\PROGRA~1\mcafee\msc\mcupdui.exe

      C:\DOCUME~1\$hahi\LOCALS~1\Temp\HouseCall\housecall.bin

      C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

       

      O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll

      O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

      O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

      O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"

      O4 - HKLM\..\Run: [VAIOSurvey] c:\program files\sony\vaio survey\surveysa.exe

      O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary

      O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe

      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

      O4 - HKLM\..\Run: [PartSeal] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe

      O4 - HKLM\..\Run: [NBAgent] "C:\Program Files\Nero\Nero 10\Nero BackItUp\NBAgent.exe" /WinStart

      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

      O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

      O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW

      O4 - HKLM\..\Run: [Desktop Disc Tool] "K:\Program Files\Roxio 2011\Roxio Burn\RoxioBurnLauncher.exe"

      O4 - HKLM\..\Run: [CPMonitor] "C:\Program Files\Roxio\CinePlayer\5.0\CPMonitor.exe"

      O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui

      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

      O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

      O4 - HKLM\..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin

      O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"

      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

      O4 - HKLM\..\Run: [acevents] "C:\Program Files\ActivIdentity\ActivClient\acevents.exe"

      O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"

      O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

      O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

      O4 - HKCU\..\Run: [McAfee Update] C:\DOCUME~1\$hahi\LOCALS~1\Temp\mcupdate_1320713786.exe /insfin C:\DOCUME~1\$hahi\LOCALS~1\Temp\mcupdate_1320713786.ini /syncfin

      O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent

      O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

      O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

      O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Shahi Boyz\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

      O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun

      O4 - HKCU\..\RunOnce: [MISPInst] C:\DOCUME~1\$hahi\LOCALS~1\Temp\McAfee\install.exe /installmedia:0  /lcid:1033 /Resume /Restart

      O18 - Protocol: linkscanner - (no CLSID) - (no file)

      O18 - Protocol: viprotocol - (no CLSID) - (no file)

      O23 - Service: McAfee Application Installer Cleanup (0318531320792511) (0318531320792511mcinstcleanup) - McAfee, Inc. - C:\WINDOWS\TEMP\031853~1.EXE

      O23 - Service: ActivIdentity Shared Store Service (ac.sharedstore) - ActivIdentity - C:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe

      O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe

      O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

      O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe

      O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe

      O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe

      O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

      O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

      O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

      O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

      O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

      O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

      O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

      O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

      O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

      O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

      O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

      O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

      O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

      O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe

      O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

      O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe

      O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe

      O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe

      O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\8.0.1\ToolbarUpdater.exe

      O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe

      O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

       

      --

      End of file - 8188 bytes

       

       

      If anyone could help me it would very much be appreciated.

       

      Thanks,

       

      Shawn

        • 1. Re: McAfee Security Center: Error
          Peter M

          I'm afraid we don't analyse HJT logs here.  If this is suspected malware then you should be posting the log on one of the HJT specialist forums:

           

          AUMHA

           

          BLEEPINGCOMPUTER

           

          MAJOR GEEKS

           

          MALWAREBYTES

           

          MALWARE REMOVAL

           

          SPYWAREHAMMER

           

          SPYWARE INFO

           

          WHATTHETECH

           

          Be sure to read all the sticky announcements/instructions at the top of each malware forum!

           

          If it's a case of the software malfunctioning try running the McAfee Virtual Technician to see if it will fix anything.

           

          If not, then try uninstalling the software in the normal manner via Control Panel/Add or Remove Programs

           

          Reboot if asked to, then run the MCPR cleanup tool listed under Useful Links at the top of this page.

           

          Reboot again and then reinstall your software from the online account.

           

          If all that fails I suggest you contact Technical Support via the link also found under Useful Links.  It is free support via phone or online chat.

           

          Message was edited by: Ex_Brit on 08/11/11 8:42:24 EST PM
          • 2. Re: McAfee Security Center: Error
            Peter M

            I did notice two things that concern me in your HJT log however.  An entry mentioning AVG... that is a competing antivirus and should be removed.  Another mentioning Daemon Tools...used to be known to cause problems with McAfee.

             

            Also if you are using any registry cleaners or optimizers stop as they are pretty-well guaranteed to cause software malfunctions.

             

            If you want some tools to supplement your antivirus look under '3rd Party Tools' here:  https://community.mcafee.com/docs/DOC-2168

             

             

             

             

             

             

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            Message was edited by: Ex_Brit on 08/11/11 8:41:54 EST PM